Project Manager Team Lead

Talented People; Staplecross; On-site; GBP 45,000 - 55,000

Job description

Job Title: Project Manager Team Leader

Department: Operations
Reporting to: Operations Manager
Location: Bodiam, East Sussex

Salary & Benefits

Salary: Up to £55,000 per year
Profit Share Scheme: Available after successful completion of the probation period
Holiday: 30 days (including bank holidays) + birthday off + option to purchase an additional 10 days
Pension: Company pension scheme
Incentives: Regular staff events and incentives

About the Role

We are seeking an experienced Project Manager Team Leader to join our Operations Department. This is an exciting opportunity to lead a dynamic team and deliver a world-class experience for our customers. You will be responsible for overseeing key projects, managing key accounts, and ensuring the seamless execution of all project-related activities.

Key Responsibilities

1. Project Management:
   Ensure the team follows the project management guide consistently.
   Manage 2-3 key accounts, ensuring high levels of customer satisfaction.
   Lead daily meetings to allocate work and address any challenges.
   Keep the invoicing forecast updated regularly.
   Work with all operational departments to deliver exceptional customer service.
2. Project Oversight:
   Manage around 15 key projects, ensuring timely delivery and consistent communication with customers.
   Ensure the project management system is accurately maintained.
   Handle the handover process for projects transitioning from sales to operations.
   Schedule all projects and coordinate delivery dates with suppliers and the installation team.
   Oversee project invoicing upon completion and ensure budgets are accurately managed.
   Ensure projects maintain target profit margins throughout the project lifecycle.
3. Decision-Making & Reporting:
   Make decisive project-related decisions with a financial impact of up to £5,000.
   Provide technical support to the delivery team and resolve day-to-day challenges.
   Report on key performance metrics for the department.
4. Team Leadership:
   Lead and manage the Project Management team effectively.
   Conduct recruitment, probation reviews, and quarterly performance reviews.
   Support team development and foster a positive working environment.
5. Customer and Supplier Relations:
   Maintain clear and effective communication with suppliers regarding project requirements.
   Attend site visits (approximately once a week) to provide technical support.
   Handle customer enquiries via phone and email promptly and professionally.
6. Other Responsibilities:
   Participate in morning team meetings to discuss project updates and challenges.
   Provide updates on the Project Management department during weekly operations meetings.
   Ensure customer queries and issues are resolved efficiently.

Performance Indicators:
Achieve invoicing targets.
Meet On-Time-In-Full (OTIF) project delivery goals.
Maintain project gross profit (GP) margins within budget.

Skills and Experience Required

Essential:
Background in technical construction
Proven managerial experience
Strong customer service skills
Experience in organising deliveries
Proven project management experience
Familiarity with project management systems

Desirable:
PRINCE2 qualification (advantageous)

Personal Attributes:
Friendly and approachable with a positive attitude
Strong written and verbal communication skills
Self-motivated and capable of working independently
High level of adaptability and willingness to take on new tasks
Strong organisational skills and attention to detail