Project Manager III

ZipRecruiter; Worcester; On-site; GBP 60,000 - 80,000

Job description

Job Description:
The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager with project management and technical skills to help support the growth and development of our internal program's operational tools, which include:

1. SharePoint: Internal team sites to manage team communications and documentation
2. SMaRT: staff management automation and reporting tool

Responsibilities:

• Meet with APS stakeholders, understand the stakeholder needs and document their needs in a requirement repository.
• Liaison between APS business stakeholders and technical stakeholders.
• Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes.
• Identify and design innovative solutions using SQL and Microsoft Power Platform.
• Develop and manage the timeline of projects, forecast time and budget spend, and resource allocation.
• Partner with and assist the development team during the development and testing phases: unit, functional, and user acceptance.
• Develop and publish communication plan for the project's deployment.
• Develop, publish, and educate the stakeholders on deployment and its plan.
• Develop and maintain training and user documentation.
• Create and communicate status updates to appropriate stakeholders.

Requirements:

• 6+ years working in the same functional area on 3 or more concurrent projects.
• Experience managing 2 or more projects concurrently and the projects are in different phases.
• Able to document the output of stakeholder interactions in written and flow diagrams.
• Ability to think through the logical unit of work and conduct a complete impact analysis.
• Able to develop good working relationships between all stakeholders.
• Highly skilled in relational database.
• Working knowledge of VISIO.
• Hands-on knowledge and experience of Microsoft Power Platform: Power Apps (for app building), Power Automate (for workflow automation), Power BI (for data analysis).
• Experience with Agile projects and methodology.
• Excellent communication skills: able to take disparate information and present it in a complete, accurate, and concise manner.

Top Skills:

• Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes.
• Proven ability to concurrently manage projects and daily support.
• Document new requirements or operational issues by conducting discussions with AbbVie Patient Services (APS) stakeholders and document their needs in flow diagrams or other requirements gathering documentation.
• Identify and design innovative solutions.
• Highly skilled in relational database, ER diagrams, and SQL.
• Hands-on knowledge and experience of Microsoft Power Platform: Power Apps (for app building), Power Automate (for workflow automation), Power BI (for data analysis).