Project Manager (CUO Office)

Job Title: Project Manager

Division: Chief Underwriting Office

Key Relationships:

Underwriting Business Management, Underwriters, Underwriting & Claims Operations, Claims, IT, Underwriting Management, Exposure Management, Regional CUOs, Underwriting Strategy, consultants and providers

Job Summary:

The Project Manager role is responsible for the organisation and planning of activities associated with the Chief Underwriting Office, overseeing a wide range of project management and associated administrative tasks. This includes coordination for department and company-driven initiatives, in addition to project execution support. This role sits within the planning and business management function and will interact with a wide range of stakeholders within the Underwriting divisions and across the business globally.

Key Responsibilities:

Transformation / Project Management Responsibilities

1. Organises, attends, and participates in project meetings, this could be through working or steering groups if required.
2. Develop project plans, including scope, objectives, deliverables, timelines, risks and resource requirements.
3. Monitors project progress, identifies specific and programme wide risks and implements mitigation strategies to ensure timely and successful project completion.
4. Works with project leads and stakeholders to gather and document project requirements.
5. Manages project budgets, monitoring expenses and ensuring effective resource allocation.
6. Oversees project risks and issues through identifying, communicating and monitoring risks/issues.
7. Follows defined project communication strategies for project updates, status reports, and stakeholder communications.
8. Presents project updates and results to project stakeholders, Group and Regional CUOs, Underwriting Leadership and Business Management team.
9. Analyses business processes and workflows for both new and existing processes, identifying and implementing efficiencies that can be gained.
10. Analyses and interprets data for projects, including underwriting, claims and operations data to identify trend patterns and insights to support data-driven decision making and inform overall project strategies.
11. Leads project meetings as required.
12. Documents project meeting outcomes, including meeting minutes, actions, and risk/remediation logs.
13. Works with risk management as required.
14. Works to deliver change as required across underwriting divisions.
15. Works with project leads to build and distribute meeting agendas.
16. Engages with stakeholders to collect follow ups to project meeting actions.
17. Schedules project meetings and notifies project manager of attendance records.
18. Uses project management software to keep project files updated.
19. Liaises with project management and delivery teams to document project requirements.
20. Creates project management calendar for fulfilling project milestones and other goals.

Business Management and Planning Support Responsibilities

1. Drives support activities associated with Underwriting Business Planning as required.
2. Engages with stakeholders in business management roles to aid collaboration across teams.
3. Gets involved in other company-led projects as appropriate.
4. Shares progress with wider Business Management team as required.
5. Prepares materials for UWC, Away Days and Business planning challenge sessions as required.

Personal Specification:

Education & Qualifications

1. Flexible – all educational backgrounds and qualifications will be considered.

Skills & Abilities

1. Strong organisation skills.
2. Ability to dissect problems and solve independently.
3. Collaborative across all levels of the organisation.
4. Communication skills – both written and oral.
5. Able to learn new technologies to be used for project management.
6. A proven ability to communicate effectively with different levels of staff.
7. Strong documentation and presentation skills.
8. Ability to manage time, meet deadlines and prioritise.
9. Motivational skills.
10. Team worker as well as able to work on own initiative.

Knowledge & Experience

1. Administration and/or coordination experience.
2. Successful track record of planning and actively delivering tangible results.
3. Project coordination experience in consulting environment highly advantageous.

Aptitude & Disposition

1. Delivery focussed, self-motivated, flexible and enthusiastic.
2. Professional approach to interact successfully with various stakeholders.
3. Strong attention to detail.

Competencies

1. Problem solving.
2. Effective communicator.
3. Achievement orientated.
4. Personal impact.
5. Leadership.