Project Manager, Content and Integrity Operations

Project Manager, Content and Integrity Operations

Integrity Operations strives to create a safe atmosphere for Meta's communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. Content and Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.

We are seeking an experienced self-starter with a passion for mitigating real-world harm and protecting our community to join our Content and Integrity Operations Team. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Security, Engineering, Policy, and other Meta teams to drive operational projects in a fast-paced and data-driven environment.

Responsibilities

1. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy, and product improvements.
2. Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment.
3. Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations.
4. Use problem-solving skills to resolve large and complex business problems.
5. Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats.
6. Help create scalable policies and processes to solve complex business problems and ensure the safety of the community.
7. Build cross-functional partnerships to create better solutions for our community and users.
8. Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
9. Develop an understanding of content integrity issues and how they affect our community.

Minimum Qualifications

1. 2+ years of experience in an operations, technology, management consulting, or equivalent environment.
2. 2+ years of work experience in a role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations.
3. Experience communicating with a variety of audiences, including engineering and technical teams.
4. Experience managing and prioritizing projects end-to-end across various stakeholders and functions.
5. Demonstrable experience using sound judgment and exhibiting grace under pressure.
6. Capacity to work with potentially graphic and objectionable content.

Preferred Qualifications

1. Knowledge of other programming languages, e.g. Python, R.
2. 1+ year of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools.
3. Avid user of our Meta products.
4. Strategic thinker with proven analytical and problem-solving skills.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Apply for this job and take the first step toward a rewarding career at Meta.