Project Manager (12 Month Fixed Term Contract)

ZipRecruiter; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Description

We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, risk management, automated decisioning, and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government, and insurance.

We’re looking for a Project Manager (12 Month Fixed Term Contract) to join our growing Decisioning Professional Services team. This role will be responsible for the project management and successful deliveries of Decisioning software (application processing and account management) to key clients (external) and across internal projects. The Project Manager will also be responsible for maintaining excellent working relationships with clients, TU colleagues, and 3rd parties.

Day to Day You’ll Be:

1. Project manage internal and client deliveries following Professional Services SDLC methodology.
2. Establish a clear and comprehensive project plan and manage and report accurately on progress against the plan.
3. Effectively engage the project team to ensure collaborative working and good communication across project deliveries.
4. Effectively manage issues and risks within projects and coordinate resolutions with relevant teams.
5. Manage internal and client stakeholder expectations.
6. Chair project meetings with the wider internal TU or client project team and any other 3rd party providers where necessary.
7. Maintain relationships with Clients and other 3rd parties, e.g., credit bureau.
8. Provide Pre-sales support where required, having input into client tenders and solution proposals.
9. Provide support to clients post-delivery to ensure good working relationships are maintained as hand-over to Decisioning Client Support takes place.
10. Maintain project documentation and create project status reports for clients and stakeholders.
11. Contribute to evolving team processes, providing solutions to enhance best practice and project governance documentation.

Essential Skills & Experience:

1. Proven Project Management Expertise: Demonstrated experience in managing complex software implementation projects, ensuring adherence to the Software Development Lifecycle (SDLC) methodology, and delivering high-quality solutions on time and within budget.
2. Strong Stakeholder Engagement Skills: Ability to effectively communicate and collaborate with diverse stakeholder groups, including clients, internal teams, and third-party providers, to manage expectations, resolve issues, and maintain productive working relationships throughout the project lifecycle.
3. Continuous Improvement Focus: A proactive approach to evaluating and refining project processes and documentation, contributing to the enhancement of best practices and governance within the team, while also providing valuable insights during pre-sales activities and client support transitions.