Delivery Manager

Collinson; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Purpose of the role:

At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world's most valued travel ecosystem.

Whilst we have had a lot of success over the past 10 years, and have grown exponentially, we need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us.

As part of this, we are establishing a new Transformation team and require a Project Manager to support in the delivery of key initiatives.

Initially the plan is for the successful candidate to support a business area to deliver, however the Project Manager will be part of a dynamic resource pool, with the flexibility to be allocated to different projects within business areas.

Collinson requires a project manager with exceptional organisational, communication and problem-solving skills to oversee the scoping, planning and execution of this cross-functional initiative. The successful candidate will be output-oriented, rigorous in his/her attention to detail and able to motivate teams to deliver on time, on budget and to quality standards.

Main Accountabilities:

1. Planning and dependencies – work with workstream leads to build a project plan (both detailed and plan on a page) outlining key activities and milestones whilst also identifying and tracking the key internal / external dependencies that inform sequencing and / or timing of the project.
2. Resourcing – work with workstream leads to understand resource requirements ensuring relevant stakeholders are aware of demand for each of their teams.
3. Delivery – monitor individual workstream performance against the plan, challenge slippage and help define and implement mitigations.
4. Risk and issue management – review the risks and issues experienced by the workstream leads and escalate as needed to the Project Sponsor and / or Steering Committee.
5. Governance – facilitate relevant governance forums and the distribution and closure of relevant actions and decisions.
6. Stakeholder management – Establish strong working relationships with different stakeholder groups (including Senior Leadership, Project Managers, Change Leads, BAU owners, external 3rd parties and Collinson International Ltd leadership team and Board).
7. Team leadership – oversee the work of the Workstream Leads.
8. Reporting – collate reports from Workstream Leads to build a view of programme progress (e.g. status against plan & next steps). Consolidate this to report up to the Programme Manager / Project Sponsor / Transformation Management Office (TMO) as applicable.
9. PM community – be an active member of the PM Community, sharing insights and experience to help raise standards across the organisation.

Experience, Skills & Requirements:

• Previous experience as a Project Manager (3-5 years).
• Previous experience of managing projects within: (technology/finance/legal/operations/HR/marketing) organisations - will pick one of the bracket functions depending on the area of search.
• Previous experience of working successfully with Change Managers.
• Previous experience of delivering both standalone projects and projects that form part of a wider programme.
• External certifications in Project Management desirable but not essential (e.g. Prince2 or APM).
• Experience and understanding of Lean Six Sigma is desirable but not essential.

Key Skills:

• Project Management
• Change Management
• Strategic thinking and planning
• Communication and stakeholder management / influencing
• Cross-functional working
• Leadership and team management
• Training and development
• Problem solving and analysis
• Ability to deal with ambiguity
• Commitment to continuous learning

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [e-mail]