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Project Manager
Office Angels
London
On-site
GBP 1,000
Full time
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Job summary
An established industry player is seeking a proactive Project Manager to lead initiatives that enhance customer experience. In this dynamic role, you will support the Programme Manager in delivering exceptional services and driving change across the organization. With a focus on developing project plans and improving service delivery, you'll be instrumental in creating a customer-first culture. This temporary position offers a hybrid working pattern and a chance to make a real impact in a well-respected pharmaceutical organization. If you're motivated and organized, this is your opportunity to shine!
Benefits
Qualifications
- Proven experience in project management with a focus on customer experience.
- Strong organizational skills and ability to build relationships.
Responsibilities
- Develop project plans to enhance customer journeys and service delivery.
- Streamline knowledge transfer and improve response times.
Skills
Education
Job description
Job Title: Project Manager
Contract Type: Temporary
Hourly Rate: £23.29
Start Date: ASAP
Working Pattern: Hybrid - Full Time (37 hours per week)
Are you ready to make a real difference and drive change? Our client, a well-established pharmaceutical organisation dedicated to enhancing the health of millions, is on the lookout for a talented Project Manager to join their dynamic Customer Experience team!
About the Role
This is a hands-on opportunity to lead one of the company's key priorities: putting customers first. You will support the Programme Manager in delivering improved services and enhancing the team's capability to serve as the single front door for the company.
Key Responsibilities:
- Develop a project plan aimed at enhancing the customer journey within the customer experience team and across front-facing service areas.
- Ensure Knowledge Hub materials align with company standards, maintaining version control and a clear audit trail.
- Streamline knowledge transfer and training activities to improve response times.
- Explore enhancements like web platforms and self-service options to elevate the customer experience.
- Build strong relationships across the organisation and enhance service delivery.
- Display good knowledge of AI insights to drive change.
What We Offer:
Join us and enjoy a brilliant benefits package, including:
- Weekly pay every Friday.
- Easy timesheet accessibility with mobile support.
- Up to 29 days of annual leave.
- Perks at work and discount schemes for major retailers and over 150 high street stores.
- Free eye-care vouchers and discounts towards glasses for VDU purposes.
- Access to well-being platforms.
- FREE access to thousands of online LinkedIn Learning courses to enhance your skills—from Microsoft systems to exceptional customer service.
- Temp of the Month awards to celebrate your hard work!
- A dedicated consultant to support your job search and provide expert interview tips.
Note: This position is temporary and requires a commitment to full-time hours. If you are motivated, organised, and ready to make a difference, this is the role for you!
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