Project Management Officer (PMO)

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Consulting brings together multiple teams across Transactions, Risk & Consulting, ABA, and Outsourcing to provide client-centric solutions for RSM’s current and future clients within the middle market. Our Consulting team has a major role to play in driving forward the growth of the firm with over 1,700 people delivering almost £200m revenue.

At the heart of Consulting are the six solutions we offer our clients: business transformation, deal services, finance function support, risk and governance, forensic and investigation services, and restructuring. Our solutions create an enhanced tailored approach to support our clients in achieving their strategic goals and empower our people to make an impact and develop their own unique career path.

Here at RSM, we work collaboratively with our clients to help them overcome performance challenges or set them up to successfully deliver their strategic objectives. We are guided by good practice principles, and the latest technologies, but never constrained by them. At our core we are critical-thinkers, problem-solvers and visionaries.

Department overview

RSM Technology & Management Consulting is a fast-growing team which aims to be the leading provider of specialist technology advisory services to SMEs, the mid-market and the public sector. Through its acquisition of the FHL NetSuite business in 2017, and in combination with the existing RSM NetSuite team, RSM TMC is a leading provider of NetSuite implementation services in the UK and globally.

The team provides the following consulting services to clients:

• IT strategy including Cloud computing
• ERP implementation
• IT & business transformation Project management
• Data analytics
• System selection
• Business improvement
• Operational improvement
• Finance function transformation

RSM offers all the opportunities associated with a large national firm of over 3,600 staff and an international network in over 100 countries. At the same time, those joining Technology & Management Consulting will have the ability to make an impact quickly and to benefit from exciting career development opportunities.

Role outline

Our Project Management team is looking for a Project Management Officer that offers hybrid working. You would be the key point of contact for a portfolio of clients across multiple projects or provide support to a Senior Project Delivery Manager on a larger project. As a Project Management Officer, you will work closely with the Account Management, Product Consulting, Functional Consulting, Development, Operations and Quality teams ensuring clients receive a high-quality service in all aspects.

The successful candidate will join a growing and award-winning ERP implementation practice within Technology & Management Consulting. RSM sees a significant opportunity to expand our implementation services in the UK to both SMEs and the mid-market. Most of our current implementations involve NetSuite.

The successful candidate will:

• Project manage one or more NetSuite (and other) ERP implementations from start to finish or specific stages of project.
• Advise and lead clients on the delivery of a portfolio of small, medium and large projects, including defining governance, deliverables, managing timelines, budgets, reporting and issue resolution.
• Create and maintain project records and project plans in a timely and accurate manner to drive accurate reporting and delivery.
• Liaise with resourcing managers and leads to allocate appropriately skilled and experienced functional, technical and development resources to projects to ensure delivery within agreed timelines.
• Escalate project issues and concerns with recommendations in a timely manner.
• Work closely with the client Execs, Project Managers, technical teams and third parties and build strong and trusting partnerships with them.
• Support Product Consulting with scoping of projects as part of the pre-sales process.
• Take handover from the Product Consulting team and subsequently work with Functional Consulting, Development, Support and Quality teams to deliver projects.
• Manage specialist teams have the information they need to deliver an excellent service to clients.
• Ensure the Client understands what will be expected and when and support them through the process.
• Be the focal point of contact for all staff working on the project, client issues and escalations.
• Adhere to the RSM project delivery framework, processes, and artefacts across the full project lifecycle.
• Contribute to continuous improvement of project delivery.
• Support pre-sales and help to sell NetSuite (or other ERP) implementation projects.

This is an excellent opportunity to join the UK’s leading NetSuite partner, to gain valuable cloud ERP and develop your project management skills further.

Candidate Requirements

Essential

• Direct experience of as a PMO or similar.
• Experience of IT deployments is required.
• Good verbal and written communication skills, along with well-developed interpersonal skills and an ability to relate to clients and colleagues.
• Personal organisation and time management skills.
• A passion for delivering real business value through technology.
• Good interpersonal skills.
• A high level of personal professionalism and attention to detail in work outputs.

Desirable

• Experience with ERP systems.
• An appreciation of core finance and business processes from a systems and business point of view e.g. procure-to-pay, order-to-cash, record-to-report, multi-company consolidation.
• A project management or ERP implementation qualification (e.g. MSP, Prince2, Agile PM, SuiteSuccess, Oracle AIM / UoM) or similar project delivery method.
• Other IT project/programme management experience.
• A good understanding of at least one ERP or accounting system.
• Working towards financial and / or project management.

Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.