Program Manager, Planning, Flex EU

Job ID: 2941525 | Amazon UK Services Ltd.

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers.

The AmFlex EU team is looking for an analytical, results-oriented person to own and drive improvements in the demand planning space. In this role, you will be responsible for interacting with our business partners to understand the demand signals for Flex as a channel, and then partner with the business stakeholders and capacity planning team to optimize the plan within constraints. The goal is to influence the demand signal to optimize for cost, fill, and performance while still retaining the value proposition of Flex as a channel.

This is a highly visible and critical role that requires partnering with a cross-disciplinary team of program managers, ops managers, marketing managers, data scientists, engineers, product managers, finance partners, and executives across businesses. The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and dive deep is an absolute must, and candidates must demonstrate a superior track record of delivering results. You must have sound business judgment and the ability to think strategically with a long-term vision about this fast-growing space while being able to execute on tactical details.

This role requires a high level of writing, judgment, influence, and ownership. You will lead with data to persuade others, own and develop strategic partnerships with internal and external customers. This means you must be an excellent communicator and write engaging narratives and present them effectively.

Key job responsibilities

1. Own Demand planning for Flex channel
2. Maintain demand variability within acceptable levels to deliver on cost, fill, performance, and DPx goals in partnership with business teams and central operations. Drive process improvements/standardization in partner teams to deliver on this goal.
3. Represent Flex as a channel in business/partner reviews. Voice demand variability concerns and drive leadership decisions to mitigate issues.
4. Bridge demand variability for daily, weekly, monthly, quarterly business reviews.
5. Drive automation/process improvement/cost initiatives
6. Interact with senior-level audiences (including directors) from both internal and external teams

BASIC QUALIFICATIONS

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross-functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements

PREFERRED QUALIFICATIONS

• Experience in driving end-to-end delivery and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.