Program Manager

Wipro is looking for an Engagement Manager. This role will be working in the Wipro Enterprise Futuring vertical and requires good experience in Salesforce as part of a service-oriented architecture for managing dynamic business processes. You will need to be proficient with the complete Salesforce ecosystem.

Why Wipro

Wipro’s dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes, and change the way their employees work.

Responsibilities

• IT experience with hands-on experience in Salesforce program management, having sound knowledge of different Salesforce products in customer-facing roles managing internal/external stakeholders.
• Set up and lead effective governance and program management office processes to manage the solution, decision-making, deliverables, stage gates, schedule, resources, and costs.
• Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement’s success at the executive level.
• Deliver the program as agreed and manage senior stakeholders to achieve the aligned-upon outcomes and/or contractual deliverables.
• Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer.
• Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value.
• Partner with internal teams (Sales, Pre-sales, Account, Senior leadership, etc.) to ensure alignment as One Wipro and leverage all necessary parties to ensure our customers’ success.
• Proactively build and expand business relationships that enable us to support, develop, and win business that delivers mutual value.
• Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes.
• Plan and manage program staffing and financials.
• Build a project plan complete with dependencies, owners, and dates. Lead the successful execution of that plan.
• Apply strong Salesforce product, business process, methodology, and ecosystem knowledge to drive success.