Program Director

Sapiens UK is seeking a software implementation Project Manager/Project Director to join our expanding team of insurance technology software professionals, working with the Life Insurance & Pensions Division of the business.

Our ideal candidate will be an experienced Technical Project Manager who has managed large complex transformation projects - upwards of 2 years, who is looking for the next step in their career.

You will understand and manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. You will have ultimate responsibility and final authority regarding the customer.

Location: Ideally candidates will be from Cardiff or within a reasonable commutable distance, however, we will consider remote (within UK) who are an excellent match.

Please note we are not offering Visa/relocation support.

More about the role …

1. Customer management: Responsible for the well-being of long-term customer relationship and customer satisfaction. The aim is to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues.
2. Growth management: Driving constantly to grow the business with the customer by identifying and promoting business opportunities where Sapiens’ added value is needed. Penetrating new segments within existing customers.
3. Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens’ operations, solutions, and projects. You will work hand in hand with the delivery managers to optimise delivery.
4. P&L Management: Manage the P&L with the customer and be responsible for meeting the AOP targets, continuously focusing on lowering the total cost of ownership for the customer.

What you need to succeed …

• 10+ years of management experience (staff and budget responsibility) in service delivery within a global enterprise software solutions company. A background of working within Life & Pensions Insurance industry will be a big advantage.
• Familiar with Agile methodology.
• Proven experience of leading international clients and engagement teams through the delivery of complex software solutions, juggling competing priorities and meeting deadlines.
• Proven experience of growing business with existing customers.
• Excellent client relationship management skills and the ability to play a trusted advisor to C-level customer executives.
• Management expertise with the ability to hire, mentor, coach and develop a globally dispersed high performing Professional Services team.
• Experience of working within a fast-paced environment.
• Excellent problem-solving skills.
• Excellent communication skills (additional languages are an advantage).
• Ability to be able to travel to meet with clients face to face is a must. International travel will be involved.

About us:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.