Production Technology IT Lead – Film TV Production IT Support

Production Technology Show Technical Lead
On Site Lead IT support Specialist – Film TV Production Technology Mac & networking IT
6 Month Contract Start ASAP £450-565pd (rate Inside IR35 to Umbrella)
Site based (not Hybrid) M25 area M40/M4 Corridor

Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company.
This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2) and should have previous experience of this. However, you will still provide hands-on support as needed.

The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show.

Experience and Skills:
Demonstrated ability to supervise a small IT support team.
Previous IT support within the film television production industry or similar broadcast media.
Proven ability to prioritize technical support issues and manage their resolution.
Strong working knowledge of Live Action Production and associated tools and technologies.
Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation, VLAN, and security controls.
Support/lead experience including networking, servers, storage, desktop support (Mac & Windows).
Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines.
Excellent customer service with good IT Support experience including Mac, Google workspace, and general Windows Network Support. Background experience providing technical support and troubleshooting services to the film television production industry or similar is required. Someone with great communication skills, great personality, and versatility, flexible and adaptable.

Education: College Education in Media Studies / Technology Preferred OR equivalent work.

Roles & Responsibilities:
To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication.
Work with Production Technology leadership to outline a show plan that fulfills both Lucasfilm and production specific requirements.
Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc.
Assist the Production Technology Supervisor in sourcing, training, and supervising appropriate technical staff for the show.
Ensure consistent and production-friendly support mechanisms with a focus on clear communication and an attitude of service.
Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritize as needed, & serve as a point of escalation for support requests.
Integrate with corporate and local network and core teams to facilitate the technical needs of production.
With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT workflows.
Proactively monitor the network: ensuring consistent network availability and end user satisfaction.
Participate in firewall management: policy implementation, policy modifications, and monitoring. Interfacing with ISPs and 3rd party vendors where required.
Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring.
Maintain and develop relationships with internal and external technical suppliers.
Help manage and support compliance activities, and assist with larger facility projects as needed.
Participate in show wrap procedures including account management, audit activities, and the collection of all data and equipment.

Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry.