Production Support Developer

FNZ; City of Edinburgh; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Location: Edinburgh

Working Pattern: Hybrid

Contract: Permanent

Role Description

This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.

This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer.

Team Responsibilities

• Application Support – ensure that the application is maintained and working efficiently and against agreed service levels.
• Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
• Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
• Change Management – support guidance for testing and release process for production fixes.
• Project Handover – facilitate the transition between project support and production support for all change.

Specific Role Responsibilities

• Investigation of errors in live high-end platforms.
• Researching and fixing defects based on description.
• Developing code, scripts, schemas required to solve complex technical issues.
• Investigating problems on databases, web and application servers.
• Dealing with performance issues.
• Communication with Production Support Analysts and Testers.
• Automation of manual processes within Production support (CSI).

Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

• KPI reporting – issue management performance against KPIs.
• Availability – uptime during core and non-core hours.
• Performance – performance metrics during core and non-core hours.
• Reliability – test results and performance during real failure events.

Experience required

• Good understanding of OOP and ability to debug (at least from school projects).
• All our platforms are built on Microsoft technologies so experience with C# and ASP.NET or VB.NET is ideal to have.
• Basics in MS SQL Database.
• Willingness to learn new things is important as there is a lot to learn and master.
• Logical thinking is crucial and you should also enjoy solving puzzles.
• IT education with at least Bc. degree is preferred.

Advantageous Experience (Not Essential)

• Knowledge of ITIL.
• Basics in JavaScript and HTML.
• MS technologies experience like Visual Studio and Resharper.

Applications are open until January 24th—don’t miss this opportunity! Submit your application today and take the next step in your career with FNZ.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.