Production Performance Analyst

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Production Performance Analyst, Worthing, West Sussex

Client: Mortimer Clarke Solicitors

Location: Worthing, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 13.04.2025

Expiry Date: 28.05.2025

Job Description:

Do you thrive on making data-driven decisions? Are you passionate about driving performance & optimising strategies? Do you have experience working with Large Datasets of Activity, Inventory, Customer & Transactional data? If you’ve answered yes, then you could be the right person to join the Inventory, Strategy & Projects team at Mortimer Clarke Solicitors, in our Worthing office, BN11 1QP!

What you can expect as a Production Performance Analyst:

• Salary of £34,000-£42,000
• Permanent

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

We’re looking for an Operational Performance Analyst to drive key business innovations and enhance performance across our Litigation operations, ensuring alignment with our business goals. In this role, you’ll identify opportunities to boost production, increase yield, and reduce costs—driving real commercial impact.

You’ll also be working closely with business leaders, support innovation and help execute strategic improvements that make a difference!

Some of the day-to-day responsibilities include:

• Support the delivery of key business innovations, ensuring they align with deadlines, budgets, and commercial objectives.
• Partner with internal and external stakeholders (Litigation Analytics, Dialler Team, Operational Teams) to enhance team and agent performance.
• Analyse and present operational and performance data to identify revenue opportunities and process improvements.
• Develop initiatives to optimise operational efficiency, collaborating with the Dialler and Resource Planning Teams.
• Drive continuous improvements in inbound and outbound performance across key KPIs/KRIs.
• Establish a structured meeting rhythm to address operational challenges and communicate innovations effectively.
• Present data-driven insights to senior management, adapting communication styles to different audiences.
• Track, report, and monitor operational innovations across the Litigation lifecycle.
• Utilize PowerBI to support informed decision-making and strategic discussions.

We are looking for someone with:

• Experience of working in reporting, analytical capacity in an Operational reporting, Risk, MI environment.
• Experience working with large datasets of Activity, Inventory, customer, and transactional data.
• Strong coordination and organisational skills.
• Experienced user of SAS, SQL, Power BI Reporting.
• Excellent database, spreadsheet, and analytical tool development knowledge.
• Excellent communication skills, both written and verbal.

What happens next?

If this sounds like you and you’d like to join our people-focused company, then apply now!

Working for MCS:

You’ll be working for an award-winning, Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at MCS, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At MCS we are highly regulated by our clients; as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.