Production Assistant

D&AD; London; Hybrid; GBP 40,000 - 60,000; Full time

Job description

Job Title: Production Assistant (Awards Programmes)

Reports to: Production Manager

Contract Type: Full time, Fixed-term contract

Dates: 17 February - 23 May 2025

Deadline: 6 January 2025

Interviews: W/C 13 January 2025

Job Location: Hybrid working (two-four fixed days in the London E2 office a week)

Salary: £24,000 per annum

Hours: Monday - Friday (9:30am-5:30pm)*

*Flexibility will be required when working to deadlines and Judging period 17th- 22nd May 2025 on-site at County Hall for D&AD Awards Judging and Southbank Centre for D&AD Festival and Ceremony. Flexibility is also needed while working in the office.

About D&AD

Founded in 1962, D&AD is an organisation that is all about the pursuit of creative excellence within advertising and design - inspiring it, celebrating it and enabling it. A fundamental way of us achieving this is through our world class learning programmes which upskill the current and future workforce.

Whilst our remit focuses on the advertising and design industry there is a broader goal, to demonstrate the positive impact that creativity can have across education, the economy and within society.

Purpose of the Job

The D&AD Awards showcase the world’s best creative work across commercial design, advertising, production, and craft disciplines, judged by over 260 global creative leaders, practitioners, and innovators. Similarly, D&AD’s New Blood Awards attract thousands of entries from students and emerging creatives worldwide.

We’re looking for an ambitious Production Assistant to join our Awards and New Blood team, it’ll be your job to help support the administration and delivery of the D&AD Awards and New Blood Awards and make sure each piece of work submitted by our entrants is of the right standard and requirements to be judged.

Key Responsibilities

Customer Enquiries

• Deal confidently and efficiently with incoming and outgoing entry queries.
• Provide a high level of customer service to entrants.
• Use the D&AD query database to log and resolve all queries.
• Ability to work with entrants, find out their needs and objectives and offer support on entry.

Cataloguing

• Use the D&AD logging system to record and check entry data.
• Process and file physical/digital entries.
• Sort and open packages.
• Quality check moving image, stills and web/app entries.
• Edit awards entry media where necessary.
• Identify and resolve problems with entries, contacting the entrant where necessary.
• Liaise with operations team and management to resolve complex problems.
• If necessary, support other Production Assistants across the D&AD Awards or New Blood Awards during busy periods.

Online Judging

• Ensure all the entries are processed to the right standard in time for online judging.
• Liaise with the judges to ensure they understand and complete the online judging process on time.
• Resolve any issues that may be raised by the judges during the judging process.
• Keep management informed of any problems that may arise.
• Ensure all communication with the judges is consistent and in line with D&AD’s tone of voice.

Judging

• Quality control; ensure work is accurately prepared and displayed for judging.
• Assist with the transportation to and set up of work at judging.
• Support changeover of jury sessions and judging rounds.
• Support and assist jury host during judging sessions when required.
• Help resolve any problems and queries.
• Proofread written information if necessary.

Other Duties

• Support for the D&AD Awards Ceremony and Festival if necessary.
• Reviewing winners’ information on the website to ensure accuracy and that all assets are correctly uploaded.
• Conducting quality checks on ceremony reels to confirm they are error-free and meet standards.
• Provide feedback to aid the review and development of all awards products.
• Additional administrative tasks as required.

Key Experience and Skills

• Excellent proactive customer service both verbal and written.
• The ability to work both independently and cohesively as part of a team.
• Strong attention to detail and an ability to be flexible within all work matters.
• Ability to work effectively under pressure and to tight deadlines.
• Flexible approach to working hours, especially during judging period.
• Computer literacy - highly proficient in G Suite and MS Office.
• Working knowledge of Adobe CC is desirable but not essential.
• A second language would be desirable but not essential.

Personal Qualities

• Comfortable working in a large team.
• You love to learn and are excited by the prospect of a diverse workload.
• Strong communication skills.
• Keen interest in design and advertising.
• Trustworthy and reliable.
• Sense of humour.

D&AD is committed to diversity, equality, equity, inclusion and respect for all. Providing a work environment in which all employees are treated with fairness, respect and dignity and which is free of discrimination, victimisation, bullying and harassment. At D&AD we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Please email [e-mail] to let us know if you need any reasonable adjustments to be made for any part of the recruitment process.

In order to comply with the Prevention of Illegal Working, Immigration, Asylum and Nationality Act, you will need to provide appropriate documentation that proves that you are eligible to work in the UK.

Due to the number of applications we receive, we regret that you will not be contacted unless you are shortlisted for an interview. If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion.

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