Product Support Engineering Graduate (Customer Support)

Job Description:

At Leonardo, we have a fantastic new opportunity for a Product Support Engineering Graduate.

Joining the 2 year Leonardo Graduate Scheme is the opportunity to be part of the next generation of our business. As a Graduate you will join us on £33,000 with a welcome bonus and could receive a generous Temporary Accommodation Allowance if you move more than 40 miles away from home for the role.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK.

As one of the leading helicopter manufacturers in the world, Leonardo Helicopters is part of the multi-national Leonardo Group of world class engineering companies. Leonardo Helicopters designs, develops and manufactures an unrivalled range of the most advanced helicopters, rotary wing technology, also developing mission and performance critical systems. Our helicopters are used extensively in civil and military roles worldwide. Primary operations are in the UK, Italy, Poland and the USA.

The Graduate Scheme will start with an Induction into Leonardo, as well as your placement area. You will be provided with a wealth of development opportunities in both virtual and applied working environments. On our programme you will engage with challenging and exciting project work and deliver innovative business or technical solutions as part of a team of subject matter experts. Throughout the programme you will receive coaching and support from your team to achieve your objectives as well as your personal development goals. We are committed to developing our graduates into leading technical or business professionals.

At Leonardo we value individuals who continuously demonstrate a dedication to their personal development, and this is no different for our graduates. We have partnered with Coursera & LinkedIn online training platforms that offers around 4,000 courses you can sign up to, according to your professional and personal interests. Self-directed learning thrives in this environment.

Programme Description
Typically, your placements will consist of 3-6 month rotations across Customer Support department, mostly within Product Support Engineering. This includes the opportunity to do a 3 month external placement elsewhere in the business. The graduate scheme will give you the opportunity to build on your technical knowledge and also develop soft skills through opportunities which a direct entry position may not be able to. In conjunction with the Product Support Engineering Management Team and the Early Careers Team, you will have the opportunity to input into the design of your training scheme to include placements which give an insight into the complete Product Life Cycle and business operation.

Key Responsibility Areas

Working with world-leading specialists, you will increase your technical skills and capability, and develop your academic and practical understanding of the diverse world that is the aerospace industry. A role in Product Support Engineering will be incredibly varied, and will grow and develop throughout the scheme.

As part of the Customer Support Engineering team, you will learn about the operation and through life support of our products, from initial design to maturity. Whilst on your journey through Customer Support you will experience first-hand what it entails to support aircraft for our large customer base.

Activities will include offering technical advice, maintenance solutions and working on product improvements. The disciplines range from Repair Design, Tooling Design, Fault investigation to Project managing solutions. There will be opportunities to work at Customer facilities and on occasion to travel further afield. There is an appetite for Graduates to support initiatives and projects.

Unlike initial product design, Customer Support engineering requires a mind-set obsessed with the rapid development of innovative technical solutions to keep helicopters flying and lateral and deep analysis of customer feedback to create product improvements which ensure that the Company's helicopters remain safe and at the cutting edge.

The Product Support Engineering Graduate role can be incredibly varied. Workload has previously included

• Repair Design - Offering timely solutions

• Integrated Logistic Support Management - Project managing support packages for customers

• Fault Investigation

• Integrated Operational Support - Working with MoD Customers to support their technical needs

• Project Management - of Modifications and Product Improvements

• Customer Support Management
• Placements at Royal Naval air stations supporting aircraft operations and maintenance

What we need from you:

Minimum 2:2 Bachelors or Masters in Aircraft Maintenance, Aircraft Engineering, Aerospace/Aeronautical disciplines or alternately in Mechanical or Automotive Engineering or Engineering Management

Desired skills

• Knowledge/experience of Engineering Maintenance

• Knowledge/experience of Continuous Improvement

• Ability to work in cross-functional teams

Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working: Flexible hours with possibility of some hybrid working.
• Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
• Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
• Pension: Award winning pension scheme (up to 15% employer contribution)
• Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers)
• Lifestyle: Discounted Gym membership, Cycle to work scheme
• Training: Free access to more than 4000 online courses via Coursera
• Referral Incentive: You can earn a reward for successfully referring a friend or family member

Please note that in order to apply for this opportunity you must be eligible for UK Security Clearance. Normally this is to the level of Security Check (typically known as "SC") for our business which includes having a minimum of five years permanent residency in the UK.

At Leonardo, we are strongly committed to supporting all our people, and, as society and the environment we work in changes, our approach to Inclusion and Diversity continues to evolve and adapt to reflect this. A culture of inclusion goes on to create an environment for greater collaboration, innovation and opportunities to develop as an organisation. If you are willing and able to commit to giving your best performance, you will find Leonardo a very rewarding place to work!

Primary Location:
GB - Yeovil - Lysander Rd

Contract Type:

Hybrid Working:
Onsite