Product Owner – Insurance Solutions

Motability Operations Ltd; London; Hybrid; GBP 35,000 - 65,000

Job description

About The Role

Motability Operations is the UK’s largest leasing company, supporting over 830,000 customers with worry-free mobility solutions. Insurance is a major part of the Motability Scheme lease costs, and the insurance proposition supports our customers whilst being both risk and cost conscious. To ensure we deliver on our Insurance strategy, we are expanding our Insurance Solutions product team and are seeking a skilled, experienced Product Owner.

This role will support the Operations and Proposition Manager in delivering good customer outcomes through the Insurance service delivery, proposition development and repair cycle.

Your role will focus on executing the product backlog - key objectives will be the prioritisation of user stories, leading on testing and developing features and ensuring that core deliverables are implemented effectively. You will clarify requirements and stakeholder and user feedback, and you will fundamentally represent the customer voice in all decision-making.

You will coordinate with key stakeholders and report on key measurables to drive success. It is essential that you work closely with other Product Owners within the team and around the business to share learning, drive cross-team collaboration and develop product culture.

There are a number of key insurance deliverables to achieve in the next 12-24 months, and you will play a key part in ensuring that insurance claims frequency and severity reduces. It is vital that you have a passion for seeking solutions, being agile in your thinking and can demonstrate the ability to pivot based on the best outcome for our customers and wider business strategy. This role requires a combination of detailed planning, effective execution and experience of working in an agile method.

In addition to this, the team you will work on is also responsible for ensuring the operations of our Insurance Scheme Partner work for our customers and business. This product role has a strong operational component which is a nuance from a usual Product team. Above all else, Insurance Solutions is a small team and so you must be a collaborative team player who thrives in a busy, fast-paced environment.

About You

• Be an advocate for MO customers, understanding friction points in the insurance journey and seeking good customer outcomes
• Have in-depth knowledge of motor insurance or how the Motability Scheme insurance proposition works
• You will be motivated to achieve excellent outcomes in all you do
• Be agile and adaptable with strong agile ways of working experience
• Technical experience in projects or product delivery and implementation
• Excellent analytical skills – with proficiency in the use of analytic tools to make data and insight driven decisions to prioritise effectively
• Outstanding communication and presentation skills and able to articulate goals, priorities and requirements clearly and in compelling manner
• Be a good role model for the purpose and values of Motability Operations
• Foster a culture of collaboration and continuous improvement – be understanding of other opinions and demonstrate pragmatism in your approach

Minimum criteria
You’ll need all of these:

• Experience working in the Insurance industry, preferably Motor Insurance
• Minimum of one year experience as a Product Owner, junior Product Manager or equivalent
• Advanced skills in prioritizing features, managing backlogs and balancing short term demands with long term vision
• In-depth knowledge of agile processes and principles and familiar with development lifecycle
• Have experience of managing processes or performance of teams to delivery
• Experience of stakeholder management at all levels

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

We find solutions
We drive change
We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.