Product Manager, IRM (Remote, UK)

This is a remote opportunity and we would be interested in applicants from European time zones only at this time.

About Grafana Labs

Grafana Labs provides an open and composable monitoring and observability platform built around Grafana, the leading open source technology for dashboards and visualization. There are more than 20M users of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies—including Bloomberg, JPMorgan Chase, and eBay—manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack.

The Role

As the Product Manager for Incident Response Management (IRM), you'll be involved with everything related to our IRM product. You’ll become a subject matter expert on on-call management and incident response, with a deep understanding of customer needs in this space, as well as the existing landscape of the open source and commercial offerings. We’ll look to you to help design and execute a strategy for increasing IRM’s mind-share, adoption and revenue. This is an exciting opportunity to help solve a critical set of use cases for customers and to scale up a product line within Grafana Labs.

As a Product Manager at Grafana Labs, you will:

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.

We’re Excited About You Because You Have:

• A BS/BA in Computer Science, a related field, or equivalent work experience
• 3+ years of experience in Product Management
• 3+ years of experience in a B2B SaaS product
• Experience using or building observability products and/or developer tools, either internally as an SRE or for external customers
• Experience partnering with UX to build delightful features with solid designs
• Experience working with engineering teams to design and build products in a fast-paced environment
• Excellent written and verbal communication skills
• Experience working closely with sales

Bonus Points

• Experience in ‘carrying a pager’ / in having been on call for production systems
• Experience building observability products and/or developer tools
• Experience in pricing strategies and product marketing
• Experience with open source software and/or commercial open source companies.
• Experience with AI

In the United Kingdom, the base compensation range for this role is GBP 89,083 - GBP 106,899. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.