Product Manager - Foundation Services

Serco; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - 80,000; Full time

Job description

Are you an experienced IT leader with a passion for shaping and managing core infrastructure services? Join Serco’s UK & Europe division as a Product Manager – Foundation Services, where you will define and drive the strategic roadmap for Hybrid Cloud, Network, Voice, and Platform Services, ensuring a modern, flexible, and secure IT environment. You’ll oversee product owners and support teams, ensuring effective deployment and management of services within our M365 Tenant. We’re looking for a strategic leader with strong technical acumen, excellent stakeholder management, and the ability to deliver a high-quality, reliable IT service that enables business productivity.

At Serco, we provide critical public services that make a real difference. In this role, you’ll collaborate with senior stakeholders and technical teams to develop and oversee IT infrastructure strategies that enhance business operations and drive efficiency. You’ll be responsible for governance, compliance, financial control, and risk management while ensuring seamless service delivery.

Main Responsibilities:

• Define and execute the strategic roadmap for Hybrid Cloud, Network, Voice, and Platform Services.
• Oversee the governance, compliance, and risk management of core IT infrastructure.
• Lead product owners and support teams to ensure effective deployment and management of services.
• Manage financial planning, budgeting, and resource allocation for infrastructure programmes.
• Engage with stakeholders to align IT services with business objectives.
• Ensure adherence to security standards, regulatory requirements, and best practices.
• Drive continuous improvement and identify opportunities for innovation.

What You’ll Need:

• Extensive experience in IT infrastructure management and product management.
• Proven experience of managing complex core Infrastructure topologies and architectures.
• Strong knowledge of Hybrid Cloud, Networking, and Voice technologies.
• Expertise in governance, compliance, and risk management within IT.
• Proficient in ITIL best practices for incident, problem, and change management.
• Experience in product management, preferably in a Technology related field.
• Familiarity with Agile/Scrum methodologies and experience working in an Agile environment.
• Leadership experience, with the ability to influence and engage senior stakeholders.
• Strong analytical and problem-solving skills.
• Experience in budget management and resource allocation.
• High level of analytical and quantitative skills.

About Serco

Serco is a global leader in delivering essential public services across defence, transport, justice, immigration, healthcare, and citizen services, supporting governments in the UK and beyond. Our people are at the heart of everything we do, and we are committed to creating an inclusive, collaborative, and empowering work environment. We offer career development opportunities, investment in training and qualifications, and a culture that fosters innovation, integrity, and respect. At Serco, you’ll be part of a company that makes a real difference, where your expertise will drive positive change and contribute to our ongoing transformation journey.

What we offer:

• Bonus scheme – 20% exceeding targets.
• Life assurance.
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.