Product Manager (Data & Integrations)

The Role

12 month fixed-term contract

The role

Central to Global Partnerships' sales and distribution processes is access to accurate metadata, this is served through the SaaS product Fabric internally named ContentHub.

The ContentHub provides source-of-truth metadata for Global Partnerships' entire catalogue of content and formats, enabling teams across the business to understand, process and ultimately drive sales of ITV's content worldwide. The product is embedded into the technology ecosystem through integration with upstream data sources and provides critical data to CRM, Sales & Licensing, Rights Management applications, the ITV Studios website (our B2B shopfront) and beyond.

The Product Manager (Data & Integrations) will play a pivotal role in keeping the ContentHub delivering value to the business. Responsible for continuous improvement of the broader product estate, the Product Manager (Data & Integrations) will work in partnership with business stakeholders and the Catalogue Manager to build, manage and deliver an ongoing roadmap of change, providing an essential service to the business as an enabler of supporting business growth and commercial value exploited from our catalogue.

Alongside this they will own and manage support issues and processes, monitor system performance and KPIs while keeping business and senior stakeholders informed and involved.

The team

ITV Studios is one of the biggest global creators, producers and distributors of TV content in the world.

Growing our UK and global production base is central to our More than TV strategy. We are the largest producer in the UK, one of the largest producers in Europe and one of the largest independent unscripted producers in the US. ITV Studios' UK division includes 27 production labels, creating and producing a diverse range of scripted and unscripted content for a wide range of broadcasters and streaming platforms.

Within ITV Studios is our Global Partnerships function, which further adds to our creative and financial success by developing international hit formats and distributing our 90,000+ active catalogue hours of film and television content to buyers such as broadcasters, streaming platforms, airlines and many more. As we continue to grow, providing these development, sales and distribution teams with the right tools to succeed in a competitive environment is critical to powering that future value.

Working hand in hand with our business teams, ITV Technology is a key enabler that helps to unlock our creativity, allowing us to make, distribute and monetise the best programmes in the UK and across the world. From the transformation of ITV's internal systems to how we make programmes and deliver content to buyers, digital transformation and innovation is at the heart of our future at ITV.

Responsibilities:

Product & Vendor Governance

1. Working with ITV wide management and governance of Fabric as a strategic vendor to ITV - including alignment across Fabric implementations in ITV, Product Roadmap, Escalations, Quarterly Business Reviews.
2. Representing and championing the product among peers, colleagues and the wider ITV business.
3. Influencing roadmaps of internal and external stakeholders to ensure Global Partnerships' priorities are realised.
4. Understanding the role the ContentHub plays in the business's technology ecosystem and working with other cross functional teams to expand the quality and variety of content based on business needs.
5. Planning for, testing and releasing new versions of underlying software.

Change Management

1. Partner with the Catalogue Manager and stakeholders to understand user issues and identify opportunities for improvement within the Fabric/ContentHub product.
2. Manage the end-to-end change process, from ideation and requirement gathering to prioritising the backlog and overseeing delivery through internal and external teams.
3. Coordinate test environments, lead user testing, ensure successful deployment of changes, and report progress and delivery plans to key stakeholders.

Service Management

1. Oversee the technology service management of Fabric as a vendor, ensuring effective platform support and vendor collaboration.
2. Monitor and improve system KPIs, continuously driving increased business value from the platform.
3. Triage, analyse, and resolve technical user issues, escalating to 2nd/3rd line support teams or suppliers and managing their response quality and timelines.

Continuous Improvement

1. Manage and improve the performance of existing and new system integrations, while understanding and documenting data structures, flows, and resolving integration-related issues.
2. Analyse data, processes, and system usage to identify pain points and opportunities, using insights to shape and deliver a roadmap of product and integration improvements.

Data and Reporting

1. Promote data accessibility and self-service for ContentHub users by developing analytic solutions within the platform and through tools like GCP and Tableau.
2. Advocate for data quality, accuracy, and integrity by enforcing governance policies, ensuring clear data lineage, and standardising processes across teams using ContentHub data.

Skills you'll need (minimum criteria)

1. Experienced in building trusted relationships with a diverse group of business and technology stakeholders.
2. Understanding of the role of a Product Manager in relation to SAAS solutions.
3. Experience working with system-to-system integrations.
4. Detailed understanding of, or experience in, a Business or Data Analysis role.
5. Experienced in (meta)data solutions management and data quality management.
6. Experience of working in a software support environment would be beneficial.

Other things we're looking for (key criteria)

1. Able to organize and balance numerous responsibilities across different workstreams at the same time.
2. Ability to persuade and communicate effectively with a diverse group of senior stakeholders.
3. Care about quality and delivering an unparalleled user experience.
4. Delivery mindset, adept at resolving issues in collaboration with stakeholders in the business and technology.
5. Be comfortable working in a matrix organization and a pragmatic decision maker.

Closing date: Tuesday 29th April

Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We'd encourage you to apply as soon as possible if interested.