Product Manager

What it’s like working at Skills Builder Partnership

Joining Skills Builder is not like working anywhere else. Our team consistently say they have never worked anywhere as collaborative, supportive or mission oriented. We combine the fun and dynamism of a start-up, the professional development opportunities of a corporate, the innovation of a digital native and the social impact focus of a charity.

We are serious about delivering social mobility through our vision that one day everyone builds the essential skills to succeed. That means we are ambitious and set high standards for ourselves. We are reflective, inclusive and supportive.

In practice this means that everyone makes time for others in the team, we get stuck in to solve problems together, we have regular employee surveys where leadership talk through every single suggestion and the whole team is involved in developing our strategy.

About the role

In this role, you will be managing our tech products: Skills Builder Hub and Benchmark. They enable impact at scale, delivering opportunities for over 100,000 individuals to build essential skills. With user bases spanning education, the third sector and business, our products still have huge potential to scale.

You will be responsible for driving engagement with the products and the impact they have. This will involve owning the product roadmap, from strategy through to user testing. You will be identifying user pain points, structuring problems and analysing data to draw actionable insights.

This is a varied role and an opportunity to take on big responsibility, reporting to Skills Builder’s senior leadership. You’ll be managing the relationship with our long-standing external developer team as well as our internal team to ship features that enable us to continue to scale the products and deliver a social impact.

We have big ambitions and your scope to grow, learn and achieve matches that. If you want to benefit from working with an inspiring team, with huge potential for learning, growth and development, we want to hear from you.

Key responsibilities

(1) Scale our products

• Scale our products by acquiring and retaining users, leading a strategy to do this with delivery and comms teams.
• Take a hypothesis driven approach to product comms, drawing on industry examples.
• Design & execute A/B testing to rapidly test hypotheses, constantly iterating and improving.

(2) Own the product roadmap

• Use industry-standard product management tools and approaches across the product lifecycle.
• Apply design-thinking to identify user pain points through research.
• Deliver excellent user experience by identifying opportunities to improve engagement with the product.
• Use structured problem solving to prioritise product development.
• Project manage the team feeding into this work, including curriculum and resource development.

(3) Manage the product team

• Be accountable and responsible for delivering our product strategy.
• Support the Product Associate to achieve their objectives as their line manager.
• Generate and test hypotheses using appropriate tools like SQL to answer strategic questions.
• Adding value to the team with sector-specific expertise in knowledge and skills.
• Manage the team to achieve objectives.
• Lead on team reporting.

(4) Manage developer relationships to maintain and develop our products

• Work with our developers to ensure our products stay up and running, ensuring they fix bugs and deliver updates on time and to budget.
• If we are adding new features or functionality based on the roadmap, then work with developers to establish the build options and manage the relationship to ensure we successfully ship on time and to budget.

Benefits

Salary: £41,000 - £48,000

Start Date: Flexible, but ideally by January 2024

Working hours: Flexible(i.e. part or full-time)

Travel: We travel occasionally for in-person delivery. If based remotely, you also have a “flexi” day each year, so you can expense travel to meet with others in your team.

Team days: We get together in person in London 6 times a year for strategy, fun and food

Holidays: 25 days per year, plus bank holidays. This increases by one day each year up to 30 days and you can buy back up to 5 days to a total of 30.

Location: UK fully remote or London (hybrid working with 1+ days in the office per week)

Application Process

To apply, please visit our website via the button below.

On completion of the online application please also send your CV by email to jobs@skillsbuilder.org.

The application deadline is 09.00 on 25th November, with interviews on weeks commencing 2nd , 9th or 16th December.

Applicants are encouraged to explore our work at www.skillsbuilder.org before applying.