Product Management Lead - End User Services

About Us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we're a customer-obsessed market powerhouse. We work together to be brilliant for customers, every single day.

We're evolving to be a more digitally-focused, data-driven insurance company of the future - and your unique talent, skills, and ideas can drive our success. Like us, you thrive on collaboration, exploration, and innovation. We take tech seriously, embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes, and equipment for our teams, it all adds up to creating the best possible user experience for customers and a great career for you. Join us. Own the evolution!

What we look for

We are looking for a Product Management Lead - End User Services who will be responsible for defining, developing, and managing the hardware solutions that empower our employees to work efficiently and effectively. If you are a strategic thinker with a deep understanding of end-user needs, a knack for technology, and the ability to deliver superior user experiences, we would like to hear from you!

This is a hybrid role with two working days in our London office.

What you will do

1. Develop and execute the product strategy and roadmap for end user services, ensuring alignment with the company's overall business goals and user needs.
2. Collaborate with internal stakeholders to understand their requirements and incorporate their feedback into product planning and execution.
3. Conduct market research and stay updated on industry trends, emerging technologies, and best practices to inform product development and ensure our services remain competitive and innovative.
4. Champion the end user experience, ensuring that all hardware is user-friendly, accessible, and provides a seamless experience.
5. Provide direct input to projects - including equipment selection and guidance on installation and configuration.
6. Manage a team responsible for ensuring equipment - laptops, PCs, tablets, mobile phones, and peripherals - are delivered to colleagues in a timely fashion.
7. Ensure data is gathered to understand successes and failures - acting as required to protect service.
8. Work with suppliers and the SACM team to ensure our end user hardware inventory is accurate and carefully maintained.
9. Evaluate and manage relationships with external vendors and service providers, as required, to ensure they meet our quality and performance standards.
10. Oversee the creation of product documentation, user guides, and training materials to support end users and ensure they can maximize the value of the services provided.

What you need

1. Extensive product management experience in an End User Services environment. Product knowledge including Microsoft, Apple, Lenovo, and HP.
2. Strong technical background with a good understanding of end-user technologies.
3. Strong familiarity with AV technology manufacturers like Poly.
4. Proven experience supporting complex projects with multiple stakeholders.
5. Analytical and problem-solving mindset with the ability to make data-driven decisions.
6. Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
7. Born leader with a drive to grow and develop a team.
8. A strong customer focus and a passion for enhancing the end-user experience.

What we'll give you in return:

We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

1. Flexible annual leave - 30 days at this level. You also have the option to buy or sell up to 5 days each year too, to suit you the way you want it to!
2. 9% employer contribution into your pension - regardless of whether or not you pay into the pension plan. You can also opt to take this as a cash benefit instead.
3. Annual bonus of up to 20% - dependent on personal and company performance.
4. Free private medical cover for you!
5. 50% off home, motor, and pet insurance.
6. Free travel insurance.
7. Free Green Flag breakdown cover.
8. Life assurance.
9. Income protection.
10. Access to company car and cycle-to-work schemes.
11. Retail discounts for your everyday shopping needs.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

There's no-one else like you.

No-one with the exact same mix of strengths, quirks, skills, and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we're one of a kind.

Collectively we help every business within our group aim higher. Standing shoulder to shoulder to stand out in the market, we want to be an insurance company of the future. With so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct, and exciting. Visit directlinegroupcareers.com

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