Product Executive – Travel 12 Month FTC

Saga Group; Folkestone, Crawley; Hybrid; GBP 25,000 - 40,000; Full time

Job description

Hybrid role – Home / Hub working (Crawley or Folkestone)

Are you passionate about travel? Someone who thrives in a team environment. An excellent communicator. A natural problem solver who enjoys assisting others who are looking for answers.

Our Product Operations team is seeking a new Product Executive. In this role you will respond to questions from the Travel Sales team about our worldwide touring products and be the line of communication to our overseas agents for travel, accommodation or touring excursions questions.

You could be joining a very established team, who are keen to welcome you onboard to a role where no day is the same!

** Hybrid working, your allocated Hub will be either Crawley or Folkestone, depending on your location. You will need to be in a commutable distance to one of these hubs.

** Forecasted start date of the beginning of July 2025

Role Responsibility

Our Product Executive will be accountable for the following tasks;

• Be the main point of contact for day-to-day queries from the business, and become a ‘knowledge champion’ for our products, destinations, and holiday types, enabling you to respond with swift decisions and answers.
• Make sure all our holidays are set and ready for our clients to enjoy; all the i’s are dotted and t’s are crossed.
• Form really strong, persuasive working relationships with our suppliers, to ensure we are getting the very best service and support from them at all times.
• Be part of the contracting process, negotiating with all suppliers to meet target net rates, and making informed recommendations to the Product Manager as required.
• Work closely with colleagues around the business; from the Contact Centre and Marketing to Destination Services and Finance – communicating updates and changes as required.
• We take Quality Control seriously! Be ready to respond to any quality issues, liaising with suppliers and our Customer Service teams.
• Work closely with the Product Managers to develop new tours and research ideas that will excite our customers.
• Represent the company at trade shows, corporate functions, and occasional overseas trips.
• Motivate and support the other members of the Product team.

The Ideal Candidate

This is a unique and rare opportunity in a Travel Business. You will need to demonstrate the following skills and experience to join our Product Operations Team.

• Be a highly skilled communicator with excellent written and verbal communication skills.
• IT literate across MS office suite.
• Demonstrate problem-solving skills and be commercially aware.
• Have a customer-centered approach and an understanding of customers’ expectations.
• Committed to quality of experience, service and the customer journey.
• Highly organised, and able to meet deadlines in a fast-paced business environment.
• Enthusiastic, self-motivated and flexible.
• Ambitious and keen to develop both within the role and the wider business.
• Previously used Tigerbay and have prior knowledge of our touring products.
• Have worked in a similar role for a Tour Operator who offers worldwide bespoke tailormade tours.
• Experienced in negotiating rates with suppliers.

Package Description

Every day, our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, so we have put together an amazing benefits package.

• 25 days holiday + bank holidays.
• Option to purchase additional leave up to 5 extra days.
• Pension scheme matched up to 10%.
• Colleague discounts, including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies.
• Enhanced maternity and paternity leave.
• Grandparents leave.
• Income protection.
• Access to Saga Academy, our bespoke learning platform.

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

Location Hybrid, Crawley or Folkestone, United Kingdom