Product Executive – Cruise Holiday Extensions

Job Title – Product Executive – Cruise Holiday Extensions

Job Location – London

Salary – £24k – £26k

Our client is a globally recognised Asia and beyond, travel and tour specialist. With over 24 years in the industry, their vision is to Be Extraordinary by delivering incredible experiences and turning their valued customers into raving fans and our employees into brand ambassadors.

The “Cruise Extensions” sit within the product department. The team is responsible for providing cruise agents with land extensions to all key destinations.

You will be responsible for managing the product from its creation and quoting phase through to its operation and delivery.

Rough split of responsibilities

• Quoting and product development – 20%
• Operations – 60%
• Admin – 20%

Key responsibilities

• Responsible for monitoring and management of upcoming tour departures.
• Loading and checking departure data with great accuracy. A key attention to detail is required for this to pick up any discrepancies and have the initiative to question this.
• Researching innovative ideas for new excursions.
• Communicating with internal and external partners.
• Responsible for all post sales operational queries, and assist in the resolution of any complaints, pre, during or post tour.
• Generating invoices for the cruise business.
• Assisting in the development and growth of the cruise business, from both a product perspective and a commercial one.

Key Skills/Experience Needed:

• Experience in the travel industry, ideally in the operations department and looking for further responsibility.
• Minimum 2 years previous travel sector experience.
• Motivated and proactive individual with a strong team ethic.
• Competency in Microsoft Word, Excel and Outlook.
• Eye for detail, excellent time-management and organisational skills that will enable efficient multi-tasking and prioritisation.
• Ability to manage workload under pressure, prioritise, follow-up and ensure all tasks are performed on time.
• Proven writing skills, including ability to accurately proof and develop customer literature.
• Excellent communication and interpersonal skills.
• Confident speaking with partners both on the phone and face to face.