Product Director, Information & Analysis

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 40 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGOs, and governments around the world.

About the role

International SOS has a market-leading portfolio of engaging, audience-centric digital content features ranging from real-time alerts to periodicals that provide actionable insight to our customers and their employees. This serves as a key element of International SOS's subscription service.

The Product Director, Information & Analysis, plays a pivotal role in ensuring we continue to offer a differentiated proposition. This includes showcasing our boots-on-the-ground Assistance capability within our industry-leading Travel Risk Management and Critical Event Management digital platform.

This portfolio of content features is delivered by an integrated suite of technologies that collectively allow for the authoring, curation, and distribution of our published content. The Product Director will use a defined budget to ensure the best long-term business outcomes across the Information & Analysis portfolio, including all content feature types, translation and localization services, as well as our suite of Digital Learning materials.

This will be achieved by leading the research, design, and structure of content features based on client and user needs; developing tools for managing the collection, analysis, production, and distribution of health and security multimedia content; working with client channel teams on the integration, display, and user experience of that content; and collaborating with Product Marketing teams to achieve successful outcomes in terms of customer promotion and internal and external positioning of all deliverables.

Key responsibilities

1. Commission client and market research and capture evolving commercial context and user needs related to the content product pillar.
2. Understand how those needs are currently met (or need to evolve to meet) across the customer base.
3. Establish a compelling, continuously-improving value proposition and vision, fully aligned with those of the subscription service.
4. Maintain a commercial, forward-looking product roadmap broken down by content features, each with their own strategic approach, linked to business objectives supported by product backlogs across Content Services teams.
5. Develop the vision, as well as the short-, medium-, and longer-term roadmap for the Content product pillar; align with overall WFR commercial product vision and organizational structure, following product methodology.
6. Own the end-to-end content product lifecycle, from production to surfacing of content into end-user channels.
7. Form dedicated, multi-disciplinary Scrum teams to ensure delivery and launch of all aspects of the value proposition.
8. Oversee Level 2 incident and support escalation for all content product and feature-related topics.
9. Lead content product-related decision-making and provide prioritization advice and guidance to relevant delivery and engineering teams.
10. Own and manage Machine Translation and multilingual strategy for Content Services.
11. Ensure clear, comprehensive documentation and manage the development of relevant requirements, strategies, customer journeys, use cases, and user stories.
12. Ensure compliance at all times with legal, privacy, security, and industry-standard architectural standards.
13. Accountable for deriving value from the allocated budget, presenting cases to adjust that budget where a business justification can be made.
14. Collaborate with Sales & Marketing community on go-to-market planning and execution including marketing collateral, business objectives and targets.
15. Provide guidance on and support to the process of positioning and pricing of content features and services.

About you

- Front-end content interaction & geoviz experience is key to create visually appealing Medical & Security content.

- Industry experience of optimizing color schemes & balance layout, displaying data clearly & intuitively.

- Front and back-end product experience, managing a delivery team and diverse set of stakeholders.

- Strong stakeholder management is a prerequisite.

- Passion for driving audience-centric content initiatives, with experience of working in a complex, fast-paced multimedia news and information digital environment.

- Strong knowledge of content management systems (e.g., Sitecore) and of the overall digital media and publishing sector.

- Knowledge and experience of content models, taxonomy, information architecture, accessibility, and user experience within multichannel and multilingual environments.

- Knowledge and experience of APIs.

- Excellent communicator and collaborator.

- Financial and commercial acumen; including experience of handling and having fiscal responsibility for budgets.

- Decisive, with a preference for data-driven decisions.

Benefits

• Some international travel required.
• Private health care, dental cover, pension scheme, life insurance, paid volunteering day.
• Subsidised staff cafeteria and free tea, coffee, and fruit.
• Discount schemes (Cycle2work, season ticket loans, gym discounts).
• Access to Employee Assistance & Employee Support Programme.
• Access to Chiswick Business Park Enjoy Work events.

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality, and support.

International SOS has been awarded as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2025.