Product Director - Fraud

Experian; London; Hybrid; GBP 70,000 - 110,000

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We are looking for a dynamic and experienced Product Director - Fraud to lead our UK and Ireland fraud product management team. You will manage our fraud products and ensure they meet the highest industry standards. You will develop and implement product management practices to understand customer needs and translate them into industry-leading solutions. Additionally, you will collaborate with Experian's data and analytics team and third-party vendors, identifying opportunities for partnerships, organic development, and mergers & acquisitions (M&A) to enhance our product offerings.

Responsibilities

• Leadership & Strategy: Lead the team with Agile methodologies, ensuring alignment with Experian's Product Lifecycle Management (PLM). Define and communicate the product vision and strategy for Experian UK&I fraud products to drive revenue growth for the fraud solutions portfolio.
• Product Development: Prioritise product features and enhancements based on market research, customer feedback, and business goals. Engage with cross-functional teams to implement new products and services.
• Innovation & Growth: Lead programs to develop new features and technologies that reduce fraud and enhance customer satisfaction. Identify and evaluate new organic growth opportunities, partnerships, and potential mergers and acquisitions (M&A) to expand the fraud solutions portfolio.
• Performance Monitoring: Determine and implement metrics required to make metric-based decisions. Monitor key performance indicators (KPIs) and adjust strategies to meet financial targets.
• Customer Engagement: Engage with customers to gather insights on their needs and challenges. Use this information to inform product strategy and stay updated on industry trends and competitor activities.
• Culture & Innovation: Foster a culture of innovation within the fraud team, encouraging creative solutions to customer problems.

Qualifications

• Experience: Strong experience in Product Management gained in Identity and Fraud, and able to optimise working practices across the ID&F product teams, fostering a culture of close customer contact, product excellence, and a growth outlook.
• Agile Expertise: Leverage your Agile product management expertise to drive experimentation, maintain regular customer testing, and lead with insights that resonate across multiple market verticals.
• Fraud Solutions: Have a background in fraud solutions either from a solution or vendor perspective.
• People Leadership: Demonstrate exceptional team leading skills, bringing clarity and direction to a high-performing team. Empower and coach the team to further performance.
• API Metrics: Strong understanding of product metrics to maximise the effectiveness and efficiency of solutions, driving continuous improvement and innovation.

Additional Information

Benefits package includes:

• Hybrid working
• Great compensation package and discretionary bonus
• Core benefits include pension, Bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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