Product Designer

About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

The Role

Patchwork’s Product Team is made of up Product Managers who are responsible for creating and executing on informed, disruptive, and strategic product roadmaps that bring value to our customers and to the business and Product Designers who are responsible for taking complex and often manual industry processes and translating them into intuitive, smart and usable experiences across our product suite. We work closely together as one product team to be a key driving force in bringing to market and evolving Patchwork’s workforce management solutions.

Working within a multidisciplinary team (Technology, Marketing, Sales, Client Operations) to execute with best practices, innovate, and expand Patchwork’s value propositions throughout existing and new markets, and shape a culture of quality and expertise.

We are looking for a problem solver who can help to elevate the user experience of our mobile and web apps to be the benchmark for HealthTech products, which others aim to emulate. You will be working closely with all squads, utilising best practices for user research, ideation, design and testing to deliver. You will also need to be an adaptable self-starter who can lead on projects and initiatives from brief to delivery.

Key Responsibilities

User Research:

• Planning, facilitating and reporting on user research studies to uncover incremental improvement opportunities.
• Moving projects from assumptions to evidence, validating through research and user testing.
• Collaborating with the wider Product Team and Technology Team to recommend improvement ideas and project direction.
• Forming strong opinions loosely held, evidenced by insights derived from user research.

Data and Insights:

• Analysing data, analytics and user sessions to make informed UX and research recommendations.
• Defining, building and tracking analytics dashboards to identify UX issues to investigate with further User research and usability testing.

Collaboration:

• Articulating your ideas to Product Managers and the wider team and business, utilising user feedback and data where required.
• Working with others to knowledge-share and objectively critique designs from other squads.
• Supporting the wider Product Team with discovery activities to constantly evolve your understanding of our users.
• Working with the Technology Team regularly to bring diverse opinions to the workflows, checking feasibility, and ensuring our vision is accurately brought to life in code.
• Working with an MVP mindset whilst pushing for the best UX possible.
• Recommending and advocating for our users, whilst understanding the requirements and constraints across the business.

Design:

• Approaching the UX of our products with a holistic mindset, ensuring heuristics and accessibility best practices are adhered to.
• Adopting multiple approaches to problem solving where appropriate, whilst not unnecessarily redesigning the wheel.
• Thinking about all possible scenarios and edge cases when ideating concepts and user flows.
• Prototyping to validate concepts as well as testing usability of chosen directions.
• Approaching design with the correct level of fidelity for the task at hand.

Requirements

Essential

• Demonstrable experience in Product Design, with a strong background in both UX and UI.
• Strong drive to deliver and see the fruits of their work live.
• Strategic thinker, who sees both the big picture and the smaller underlying mechanics.
• Ability to define and articulate business or user problems in simple terms, and explore solutions that contain the right balance of simplicity, flexibility and impact.
• Strong user interface and interaction design skills, but have a broad skill set across product design, including research, testing and prototyping.
• Ability to draw out project assumptions and plan research activities to either confirm or invalidate.
• Ability to plan and facilitate usability tests to validate design direction and remove biases from your work.
• Proven stakeholder management skills, with the ability to articulate effectively to varying audiences.
• Ability to work cross functionally as well as with multiple squads to develop a cohesive and diligent experience across our product range.
• Prideful in attention to detail.
• Tech savvy and adaptable to new technologies and systems.
• Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.

Nice to Have

• Experience with data and analytics.
• Knowledge and experience in accessibility (WCAG, Heuristics, designing for impairments etc).
• Experience in a tech start-up/scale-up.
• Experience or knowledge of the NHS, healthcare, or healthtech industry.
• Experience or knowledge of workforce applications.
• Experience with SaaS products.

Benefits, Perks & Remuneration

Salary Range: £50,000-60,000

• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• EMI Share Options
• Coaching via More Happi
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Wagestream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co-working spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.