Join us as a Product Design Lead
In this key role, you’ll create an environment for great business and customer outcomes as you establish and champion product design excellence across our bank.
We’ll need you to drive our service design agenda of best practices, standards, and processes across digital product design to increase efficiency and business and customer value.
This is an opportunity to make an impact through your work as you pioneer new research techniques and products that meet the needs of both our business and customers.
This role is to cover maternity leave until 31st December 2025.
As a Product Design Lead, you’ll coordinate across multiple federated Human-Centred Design (HCD) teams, run communities of practice to drive design specialisms, establish standards and processes to increase quality, and make sure that human-centred thinking is applied across our customer journeys and experiences.
Working with our proposition, technology, and operations teams, you’ll ensure that product design is part of the design-making process to lead to better business and customer outcomes. You’ll also own and champion the best possible solutions, principles, and processes.
Your top priorities will include:
To make an impact with us, your knowledge, experience, and leadership qualities will be key. That’s why we’re looking for a creative problem solver with the ability to thrive in ambiguity based on customer insights and strategies.
In addition, you’ll need: