Product Controls Manager

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Serving our customers, communities, and planet a little better every day.

Salary - Up to £55k + annual bonus + benefits
Location - Edinburgh, Permanent

Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh office 1 day per week for this position.

Closing Date - Applications close Friday 29th November at 5pm

A chance to thrive

We're looking for a Product Controls Manager to join the Help Me Borrow team at Tesco Bank, part of Barclays Bank UK Plc.

This is a great opportunity to apply and develop your understanding of product design, and the management of credit cards and loans products.

You'll be working alongside stakeholders in the Help Me Borrow team and our Centres of Expertise, reporting to the Senior Customer Value Manager.

With opportunity to learn about product management and improving customer and commercial outcomes, you'll develop your understanding and application of key risk and control methodologies.

This role is fundamental to ensuring effective management of risk, and compliance with our Risk Management Framework, evidencing that credit cards and loans product design is compliant, working as designed and delivering good conduct and customer outcomes.

What you'll be doing

1. Executing and developing key product management processes and controls for our credit cards and loans products.
2. Collaborating with teams across Tesco Bank to investigate and understand exception scenarios, leading the delivery of any required improvements and remedial activities.
3. Reporting on the execution of product management processes and controls and the effectiveness of our control environment.
4. Understanding and documenting product related features, benefits, and communications.
5. Supporting the development of product related features, benefits, and communications to improve customer and commercial outcomes.

We need you to have

1. Strong knowledge and experience of lending products (cards and loans), product management, and product related processes, features, benefits, and communications.
2. Strong data and numeracy capabilities, and a methodical and logical approach to complex problem solving and investigation.
3. An understanding of enterprise-wide risk and control frameworks, processes, and minimum standards.
4. Good stakeholder management skills with the confidence to challenge and the drive to ensure issues are resolved.

And if you have any of these, even better

1. Experience of using SAS, SQL or similar.
2. Experience in the design of new controls, control transformation, and the ability to identify where controls are adequate and effective.
3. Experience in Operational Risk management, facilitating Risk and Control Assessments and producing risk and control documentation.

We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.

What's in it for you

1. Prepare for your retirement with our colleague pension scheme.
2. Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
3. Performance related annual bonus.
4. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
5. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.
6. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
7. A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.

#LI-LC1

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself.

All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives. At Tesco Bank, our products make things a little better for everyone.