Product Compliance Officer

Description

Location: Poole Office or Hybrid, with regular travel to Poole required

Type of Contract: Parental Cover - 12 months

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

The Team

With a product for every need comes compliance for every market! The Regulatory Compliance Team ensures we can manufacture and sell our wide range of products worldwide, in compliance with local regulations, without compromising our ethics.

The team works to mitigate risk and enact proactive solutions to regulatory issues in line with the wider ethics and goals of the business, through awareness of current and future regulatory requirements and stakeholder engagement. It's an essential stream of behind-the-scenes work that gets our products into bathrooms all over the world.

Key Responsibilities

The Role

Supporting the Regulatory Compliance Team with all the necessary administration required to sell a product (cosmetic or other) legally and safely in all our markets. A confident and capable team player, skilled in all areas of product compliance and able to represent the Regulatory Compliance Team when required. A can-do attitude, excited to upskill in new compliance areas.

Responsibilities:

• Demonstrates good knowledge of the work required to launch a product in global markets and can support each area. This includes but is not limited to:
  • Generation of QIs, including checking of INCI names
  • Ensuring formula records are accurate and up to date
  • Working with the Product Safety Team and External Safety Assessors to generate safety data
  • Registering products with local authorities or supporting markets that register their own
  • Supporting the maintenance of product information files
  • Liaising with and supporting Customer Care and Artwork teams where necessary to ensure compliance with regulations
• Able to provide support and guidance to new members of the Product Compliance team, and demonstrates confidence in responding to queries and giving advice to inventors, R&D and other markets.
• A proactive member of the team, keeping up to date with changes in legislation and sharing information and skills.
• Provide Legal and Research support to the Regulatory Compliance Team.
• Can take the lead on new projects and step outside comfort zone.
• Shows confidence in communicating with other teams and connecting with different areas of the business.
• Communicates with regulatory authorities on queries.

Skills, Knowledge and Expertise

• A brand ambassador who communicates our values
• Demonstrates good leadership skills
• A proactive approach to problem-solving
• Desire to develop team members
• Appetite for learning and upskilling
• Not afraid of stepping outside of your comfort zone.
• Highly organised with an eye for detail
• Confident in liaising with senior management, authorities and other markets
• Excellent communication and interpersonal skills for effective collaboration
• Organised with a high level of attention to detail, and a passion for streamlining processes
• Ability to work independently and as part of a team in a fast-paced environment
• Strong Excel / Google Sheets experience
• A bachelor's degree in a relevant field (Cosmetic Science, Chemistry, Environmental Sciences, Law, Sustainability etc) is an advantage, but not essential
• An understanding of regulatory compliance, especially in the cosmetics or beauty industry is a plus

Benefits

• 25 days holiday plus bank holidays
• 6 months’ full pay for parental leave (primary caregiver)
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• Financial childcare support on return to work
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Support groups, film nights, yoga, meditation sessions and much more

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies, and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions, we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017, and our people are the heart and soul of our business. In the UK, we currently have offices located in Poole, Dorset and Soho, London.