Product Communications Executive

A well-established and forward-thinking organisation in the financial services sector is looking for a Product Communications Executive to join their team. With a strong focus on customer experience, they are committed to providing clear, informative, and accessible product communications to support their members. This is an exciting opportunity to be part of a collaborative and values-driven company that places innovation and quality at the heart of everything they do.

As a Product Communications Executive, you will play a key role in developing and maintaining product literature, ensuring clarity, compliance, and brand consistency. Working closely with multiple teams, you will create engaging, customer-friendly resources that enhance service quality and contribute to digital knowledge initiatives. If you have a passion for clear communication, attention to detail, and the ability to turn complex information into accessible content, this role is for you.

What you’ll be doing…

1. Create, update, and manage product literature, ensuring accuracy and compliance.
2. Develop member-friendly content to support customer service and digital platforms.
3. Ensure all written materials align with the company’s brand and tone of voice.
4. Collaborate with compliance and marketing teams to meet regulatory requirements.
5. Adapt product information into clear FAQs, service scripts, and support content.
6. Monitor and review the effectiveness of communications, making improvements based on feedback.

What we’re looking for…

1. Strong writing, editing, and research skills.
2. Ability to translate complex information into clear, customer-friendly language.
3. Excellent communication skills and confidence working with stakeholders at all levels.
4. Organised and proactive, with the ability to manage multiple projects.
5. A collaborative team player who thrives in a dynamic environment.
6. A background in communications, marketing, journalism, or a related field is desirable.

This is a fantastic opportunity to join a company that values creativity, collaboration, and delivering the best possible experience for its customers. If this sounds like your next career move, we’d love to hear from you!