Process Owner

Process Owner

Central London (3 days per week) & Basingstoke (2 days per week) ratio of site attendance is flexible depending on operational requirements.

DV is a requirement for this role and therefore the ability to work from home is limited as attendance is required at appropriate customer locations.

We are looking for a Service Delivery Manager to join our team of agile “Process Owners” who are responsible for the planning, implementation, control, review and audit of multiple service processes, to meet customer business requirements.

This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets.

The overall management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements.

The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.

The role holder will act as a point of escalation for the service processes that they own for the Customer thereby ensuring that any issues are dealt with efficiently and effectively.

Your transferable skills and experience:

1. Manages the delivery of multiple service processes (as identified by your Service Director) to the customer in order to deliver contracted service commitments & continual service improvements.
2. Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
3. In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
4. Proactively manages internal and external suppliers in a service partnership as ‘one service team’.
5. Owns the continual improvement of Service Delivery standards & practices.
6. Manages the service delivery team delivering to the customer, driving development and effectiveness.
7. Identifies opportunities for new business and account growth. Works to develop new business within the account, where appropriate, leading on new business such as renewals.
8. Shares knowledge with colleagues and makes useful additions to the Fujitsu knowledge base.

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP
• Role dependent benefits: Company Car Allowance & VPP of 10%

Recruitment process

The recruitment process consists of a single interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Achieve together.

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.