Process Improvement Manager

Job Description

Process Improvement Manager

Join a forward-thinking firm with a clear strategy for profitable growth, where you’ll take on early responsibility and actively contribute to business development. You’ll be recognised for your contributions, with a competitive salary and benefits package that supports both your professional and personal well-being.

The Team & Role Overview:

The Innovation Team, established in 2018, plays a crucial role in achieving the firm's strategic goals. With a global remit, the team focuses on optimising legal service delivery and developing innovative solutions that enhance client value. The team is expanding to meet the growing needs of the firm and is highly regarded internally.

This role is centred on driving business change through process improvement and technology adoption, with a strong focus on stakeholder management and change implementation. While technical skills are valuable, the ability to work with diverse stakeholders and manage change effectively is just as critical.

Key Responsibilities:

You will be responsible for leading projects that:

Enhance efficiency and profitability – by streamlining matter delivery through innovative solutions

Drive revenue growth – by collaborating with key clients to develop and optimise new service offerings

Future-proof legal service delivery – by building scalable, agile processes to keep pace with the evolving legal landscape

Your work will involve:

• Leading process improvement projects using best-practice methodologies such as Lean Six Sigma
• Partnering with key clients to refine and enhance legal matter delivery
• Advising and supporting lawyers in deploying technology and process improvements for large, complex cases
• Building and maintaining strong relationships with internal stakeholders to identify and develop future projects
• Ensuring new processes are effectively embedded within the firm and delivering measurable benefits

Skills & Experience Required:

• Strong emotional intelligence and stakeholder management skills, with the ability to balance different priorities and needs
• Proven ability to build relationships quickly and gain trust from project teams and senior stakeholders
• Comfortable navigating ambiguity, structuring complex challenges, and implementing clear solutions
• A pragmatic yet strategic approach – knowing when to challenge and when to be flexible
• Excellent communication and presentation skills, with confidence in engaging senior leadership
• Experience successfully leading process improvement projects in a professional services environment (ideally legal)
• Familiarity with Lean Six Sigma or other process improvement methodologies

This role offers a unique opportunity to drive meaningful change within a top-tier law firm, working in a collaborative, innovative, and future-focused environment.