Process Analyst

Responsibilities:

• Demonstrate applied experience in process design, mapping, and implementation.
• Identify business problem areas and align with pain points through Continuous Improvement Projects.
• Strengthen and enhance internal processes for efficiency and effectiveness by identifying process improvement / re-engineering opportunities.
• Work with the client’s Business Excellence & Operations teams to identify processes for RPA and conduct initial RPA process investigation, priority, assessment, and fitment analysis.
• Be responsible for the Process Design Document (PDD).
• Act as the key contact for customers, guiding them through the analysis process and becoming their trusted advisor on process automation.
• Provide quality consulting services aimed at reducing cost / cycle time, improving productivity, increasing revenue, improving product / service quality, and realigning organizational practices with business strategies.

Qualifications:

• Telecom experience (preferably consumer).
• Understanding of Product Lifecycle Management of Devices (Mobile, Fixed, IoT) from ranging, procurement, go-to-market through to end of life.
• Hands-on experience with Signavio Products – Process Manager, Process Intelligence & Workflow Accelerator.