Process Analyst

Money and Pensions Service; Bedford; Hybrid; GBP 50,000; Full time

Job description

Bedford

Job Summary
Process Analyst
c.£50,000 per annum
Bedford
Fixed Term Contract 18 Months
Hybrid Working
We are seeking a collaborative and detail-oriented Process Analyst to play a crucial role in supporting our customer-focused teams. In this key position, you will ensure that cross-team and cross-Directorate processes are meticulously documented and effectively communicated. Your responsibilities will include mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience.
You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job Description
Role Overview
The Process Analyst will report directly to the Head of Operational Improvement. In this role, you will be responsible for:

• Supporting the development and implementation of Directorate-wide policy on process and procedure governance
• Developing standard process documentation, including simplified process maps and standard operating procedures.
• Identifying and documenting core processes across the Customer Directorate.
• Conducting process assessments and analyse data to identify local variations and areas for improvement.
• Collaborating with stakeholders to gather requirements and define process improvement goals.
• Lead and facilitate process improvement workshops and brainstorming sessions.
• Recommend process performance metrics to ensure ongoing efficiency and effectiveness.
• Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimization.

Skills And Experience Required
To excel in this role, you will need to demonstrate:

• Experience in process mapping (using a recognised format such as BPMN or Flowcharting) using software such as MS Visio and Miro.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience of using process improvement methodologies (e.g. Six Sigma, Lean)

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

Our Values
At The Heart Of The Money And Pensions Service Are Our Values – Caring, Connecting, And Transforming, Which Are The Foundation Of Our Success. They Permeate Every Area Of Our Work And Define All Our Business Relationships And The Way We Work With Each Other. We’re Not Only Looking For The Best People To Come And Work For Us, But We Need People Who Align Themselves With Our Values.

• Caring We care about our colleagues and the people whose lives we are here to transform.
• Connecting We will transform lives through our ability to make positive connections.
• Transforming We are committed to transforming lives and making a positive societal impact.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: [e-mail].
Job Reference: MaPS00825
Close Date: 21/04/2025
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Nationality requirements
This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Job Contact

• Name : Tyler McLaughlin
• Email : [e-mail]