Prisoner Custody Officer - The Old Bailey

Serco Limited; Greater London; On-site; GBP 26,000 - 27,000

Job description

Location: The Old Bailey

Salary: £26,124 per annum

Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role - it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We offer:

• Base Salary of £26,124 (35hrs pw).
• Continuous training & development opportunities, with annual base salary increments (year 2 - £26,986 / year 3 - £27,803 / year 4 - £28,645).
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays.
• Health and wellbeing benefits such as Employee Assistance Programme, MIND, Simply Health Care, Dental Plans, and more.
• Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail, and Hospitality discounts.
• A supportive team & culture focused on diversity and inclusion.

We are operational 24/6, requiring flexibility for various early and late shifts, totaling 35hrs pw. Due to the nature of the role, finishing times may vary, but we provide a rota 12 weeks in advance for meaningful time off.

About the Role:

As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:

• Escorting defendants to and from courtrooms, cells, and other areas, including accompanying them to the toilet.
• Monitoring and supervising detainees in the docks during court sessions.
• Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
• Ensuring detainees have access to food and drink, catering to dietary requirements.
• Monitoring the mental and physical health of detainees and reporting concerns.
• Ensuring safety and security in the court environment, responding to incidents or emergencies.
• Completing necessary paperwork and data entry accurately.
• Collaborating with court staff, law enforcement, and legal professionals for smooth operations.

What you need to do the job!

Our current PCOs come to us with various work & life experiences. Commitment to making a difference is key; the rest you will learn during your 5 1/2-week training course and from experienced colleagues.

Ideally, you'll have a valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and professionalism in challenging situations. Candidates with an interest in criminology or psychology may find this role particularly suitable.

Our Assessment Process:

Briefing call to assess eligibility - Competency-based Virtual Interview - short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates must meet the following minimum eligibility criteria:

• Have at least two years remaining on your current visa.
• Have lived in the UK for at least one year.