Prisoner Custody Officer

Serco; Truro; On-site; GBP 23,000 - 25,000; Full time

Job description

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Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:

• Base Salary of £23,402 (35hrs pw).
• Continuous training & development opportunities, with annual base salary increments (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890).
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
• A range of benefits to support the health and wellbeing of you and your family.
• Access to discounts and exclusive deals.
• A supportive team & culture focused on diversity and inclusion.

We are operational 24/6, covering various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with different working arrangements & additional hours. We operate a rota basis (provided 12 weeks in advance) to allow for meaningful time off.

About the Role:

As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:

• Escorting defendants to and from courtrooms, cells, and other areas within the court.
• Monitoring and supervising detainees during court sessions.
• Maintaining discretion and confidentiality regarding sensitive information.
• Ensuring detainees have access to food and drink throughout the day.
• Monitoring the mental and physical health of detainees.
• Ensuring the safety and security of the court environment.
• Completing necessary paperwork and data entry accurately.
• Working closely with other court staff and law enforcement.

What you need to do the job!

Our current PCOs come from various backgrounds; what matters is your commitment to making a difference. You will learn the rest during your 5 1/2-weeks training course.

Ideally, you’ll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and professionalism.

Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates must meet the below minimum eligibility criteria:

• Have at least two years remaining on your current visa.
• Have lived in the UK for at least one year.

About Serco
At Serco, we deliver essential public services around the world. We are innovators, committed to improving public services for the benefit of everyone.

By joining Serco, you will have access to our Global Employee Networks focused on diversity, inclusion, and belonging.

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At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team to discuss.