Prisoner Custody Officer

Serco Limited; Guildford; On-site; GBP 23,000 - 25,000

Job description

Location: Weymouth Magistrates Court

Salary: £23,402 per annum

Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role - it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:

• Base Salary of £23,402 (35hrs pw).
• Continuous training & development opportunities, with annual salary increments (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890).
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays.
• Employee Assistance Programme, MIND, Simply Health Care, Dental Plans, and more.
• Access to a range of discounts and exclusive deals.
• A supportive team & culture focused on diversity and inclusion.

We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a range of different working arrangements & additional hours. A rota basis (provided 12 weeks in advance) allows for meaningful time off.

About the Role:

As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. Key duties include:

• Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet.
• Monitoring and supervising detainees during court sessions.
• Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
• Ensuring that detainees have access to food and drink throughout the day.
• Monitoring the mental and physical health of detainees.
• Ensuring the safety and security of the court environment.
• Completing necessary paperwork and data entry accurately.
• Working closely with other court staff, law enforcement, and legal professionals.

What you need to do the job!

Our current PCOs come with different work & life experiences. Commitment to making a difference is essential - the rest will be learned during your 5.5-week training course.

Ideally, you'll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and the ability to handle challenging situations professionally. Our roles suit those interested in criminology or psychology.

Our Assessment Process:

Briefing call to assess eligibility - Competency based Virtual Interview - short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks and satisfactory employment references.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates must meet the below minimum eligibility criteria:

• Have at least two years remaining on your current visa.
• Have lived in the UK for at least one year.