Principal Software Engineer - Service Experience

Marks and Spencer; London; Hybrid; GBP 60,000 - 80,000

Job description

Summary

Principal Software Engineer - Service Experience

Why Digital & Tech at M&S

We're changing the way we do things, and putting industry leading innovation at the heart of how we operate; we need a stellar engineering team to make it happen. You'll be joining one of the most iconic brands in the UK on its most exciting cycle yet. We're more integrated and product led in our tech teams than ever before: learning, changing, and adapting constantly, with millions of people benefiting from your work every single day.

All the details

The Product

We have a genuine ambition to become engineering first, building and operating an elite digital platform. We are looking for people to join our community of engineers to support this transformation, build a modern digital ecosystem.

Scope:

We are seeking a passionate Principal Software Engineer to join us working across Fulfilment systems at M&S, where you will be a driving force behind the modernisation of critically important systems for M&S, as we scale. As a technical leader, you will be collaborating with multiple multi-functional teams to design, build, and maintain the software that powers our fulfilment operations: order and returns management, fulfilment optimisation, stock management, in-store fulfilment and collections, supplier and carrier management. Your expertise will help us create a best-in-class engineering environment while ensuring our systems are robust and scalable.

The Principal Software Engineer role is the embodiment of solving problems through technology, with key responsibilities as follows:

• Lead technical excellence from design to operations and launch of core product features or strategic programmes
• Drive technical direction and influence our overall strategy informing decisions on both Technology and Product investments as well as teams' setup
• Champion Communities of Practice to help establish engineering excellence at M&S
• Lead by example via contributions to our engineering ecosystem
• Pioneer and promote methodologies like clean code and clean architecture
• Advocate for engineering productivity, delivery quality and operational excellence through a continuous ecosystem
• Drive DevOps practices to automate the Product development life cycle and ownership demeanor
• Partner with both Engineering, Technology and Product leadership to ensure strategies align
• Develop the best and mentor other senior engineering roles across the entire landscape
• Promote effective innovation across all of engineering
• Advocate and strategize for continuous industrialisation and product-minded tech capabilities
• Inspire ideas to foster purpose and mastery to engineering teams, leading them towards autonomy and maturity
• Amplify engineering teams by efficiently unblocking them with direction, leading upward, and establishing alignment
• Raise the profile of M&S Tech through public content and contribution/creation into open-source technology
• Support recruitment, onboarding and internal and external brand outreach activities

What We Need From You

• Significant track record of strategic and innovative thinking, as well as execution and implementation
• Specialist in clean code and implementation of design patterns for common problems.
• Depth of knowledge in Information Security, you can design, quality review and quality assure solutions and services with security controls embedded.
• Confident driving system design conversations, building systems characterised by high levels of risk, impact, and business or technical complexity
• Able to analyse current processes, identify, and implement opportunities to optimise processes, and lead and develop a team of specialists to deliver service improvements
• Experience of using a variety of methods of prototyping. You know how to share methodologies and can mentor others. You look at strategic service design end to end
• Strong ability to influence industry-based models for the development of new technology applications. You develop effective implementation and procurement strategies, consistent with business needs. You ensure alignment to relevant technical strategies, policies, standards, and practices
• Strong understanding of quality assurance, testing quadrants and the testing pyramid, and how to apply them
• Ability to lead senior engineers and technical customers to a desired outcome, without prescribing it
• Authoritative skills at cloud computing (network, security, serverless, Kubernetes etc) and automation
• Experience with implementation of Observability and Reliability using market technologies (e.g.: Dynatrace)
• Good experience with Performance Engineering (load testing, derivations, tuning, core web vitals, page speed etc.)
• Expertise in reliability testing
• Able to influence people at senior levels and from the highly technical to non-technical

Working for Us Means

• Hybrid Working
• Industry leading pension of up to 12% M&S contribution
• Bonus up to 40%
• 20% discount on M&S products
• Up to 2 weeks working abroad
• Learning days once a month, Tech/Ed days once a quarter and Hackathon every other quarter
• A range of wellbeing support (including free counselling and a virtual GP for you and immediate family)
• 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching

Tech Stack

• M&S uses a variety of technologies across Fulfilment systems, including:
• Java, Micronaut, GraphQL
• ReactJS, Next.js
• Kafka, MongoDB
• Azure Cloud, Terraform, Dynatrace (observability)

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working and ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.