Press Customer Service Manager

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Position: Press Customer Service Manager
Location: Milton Keynes, MK5 8HL
Work patterns: Monday-Friday. Day time hours (09:00-17:30)
Contract Type: Permanent (Full-Time)
Closing Date: 30th January, 2025

Are you an experienced Customer Service Manager? Are you passionate about cars and have a keen eye for detail? Do you take pride in your job and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you!

About Us:

Join our dynamic team at Milton Keynes where we maintain and repair a fleet of circa 4,000 luxury vehicles, including renowned brands such as Mercedes, Volkswagen, Audi, Genesis and many more. With a team of approximately 150 dedicated colleagues, we are committed to delivering exceptional service and quality.

Why Join Us?

Here at Finished Vehicle Solutions, we value our employees and strive to create a positive and rewarding work environment. We believe in investing in our team's growth and development, ensuring you have the tools and support needed to excel in your role.

If you are ready to take your career to the next level and work with some of the most prestigious automotive brands, we would love to hear from you!

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, you will:

1. Be responsible for delivering all of the new product launches for the brands.
2. Act as the main point of escalation dealing with service issues and problem solving, communicating at all times with the brands.
3. Responsible for training and developing a team of Press Specialists and Administrators.
4. Work with key stakeholders within operations and logistics to ensure high levels of customer service are delivered throughout the booking process.
5. Provide consultation and proactive fleet management, adopting best practices and striving for continuous improvement and innovation at all levels.
6. Account Management ensuring clear and effective communication with the customers.
7. Coordinate operational meetings to discuss departmental priorities and work together to deliver objectives.
8. Conduct regular team 121's setting targets and objectives, working on career plans and employee development.
9. Stakeholder management liaising with workshop, body shop, logistics, valeting and other key departments - developing and maintaining great working relationships.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

1. Previous experience within a similar management role is essential (Account Management, Customer Service Management, Team Management).
2. Automotive sector experience or knowledge would be desirable, but not essential.
3. Previous experience of people management, managing a team and managing stakeholder/Customer expectations.
4. Strong communicator at various levels - verbal and written.
5. Management of end-to-end processes.
6. Commercial and financial experience or awareness.
7. Ability to drive best practices and processes.
8. Keen eye for detail.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

1. Free on-site parking.
2. Free confidential 24/7 GP service.
3. Hundreds of discounts (including retail, childcare + gym).
4. Affordable loans & enhanced pension scheme.
5. 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.