Prescribing Admin Team Leader - West Hull Health Hub

Modality Partnership Hull Division has a full-time vacancy for a Prescribing Administrator Team Lead. The pay for this role is £13.51 per hour, equating to £26,426.63 per annum WTE. The Prescribing Administration Team Lead will lead and manage a team of prescribing administrators and provide support to ensure they perform effectively, and they deliver high quality services that enable efficient and effective patient care, minimising administrative tasks for prescribers within the division.

We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner, implementing solutions, delivering key organisational priorities and who are committed to making real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

• Enrolment to the NHS pension scheme
• Annual leave minimum 27 days, plus 8 days bank holiday pro rata
• Employee discounts and benefits scheme
• Employee assistance programme (EAP)
• Education and career pathways
• Enhanced family-friendly policies
• Flexible working
• Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job:

The role is an all-rounded, hands-on lead role; The Prescribing Administration Team Lead will work with the Central Admin Team Manager, Pharmacist Lead and GP Clinical Lead to monitor and measure performance of the Prescribing Administration Team across a range of KPIs and evidence (required by NHSE and ICB) that the team are achieving or exceeding key targets and performance indicators outlined in the SOPs and within the business plan.

The role is not a regular 9am-5pm job and is not a pure patient facing role; the job requires a combination of administrative tasks and customer service, you will need to be innovative, offer flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation:

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most admin roles focus on document management or processing administrative duties in line with the role. This is a role that will equip you with a portfolio of both admin and customer service skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Job Description:

You will love this job if you have a passion for problem solving, customer service combined with administration tasks, are analytical and innovative and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up while working closely with leadership teams to influence service improvement, duties will include:

• Manage the recruitment of Prescribing Administrators and ensure they are trained and inducted and probationary periods managed.
• Provide day-to-day line management of Prescribing Administrators including one-to-one supervision, appraisal and performance management.
• Identify and formalise development and training needs for individual administrators (particularly mandatory needs) and record appropriately.
• Manage the workload within the Prescribing Administration Team to ensure cover is available across the team in times of sickness or annual leave, high demand or in other emergencies.
• Implement HR procedures effectively and dealing with first line performance, grievance and disciplinary issues taking specialist advice where appropriate (supported by a Practice Manager).
• Ensure Prescribing Administrators are utilised effectively through the use of efficient rotas, access to appropriate functioning equipment, sound working practices and appropriate use of knowledge and skills.
• Ensure services provided by the Prescribing Administration Team support at all times the delivery of clinical targets and minimise the impact of prescribing tasks on medics and clinicians.
• Ensure performance management of Prescribing Administration Team and support them to performance manage their respective teams in line with the needs of the organisation.
• Implement policies, protocols and procedures, (designed to ensure consistency and quality of service, adherence to relevant quality and governance frameworks and mitigation of risk to the business, staff and clients), and where appropriate and beneficial recommending changes or additions to these ensuring all staff are trained and knowledgeable about their roles.
• Identify and recommend service improvement opportunities in the way tasks within the Prescribing Administration Team are undertaken.
• Scan the external environment to identify innovative practice and where necessary recommending adoption within the Division.
• Lead team meetings/daily Huddles with Prescribing Administration Team and facilitating Protected Time for Learning Events.
• Undertake other agreed project work as directed by the GP Clinical Lead / Practice Manager.
• To undertake any other duties commensurate with the scope of the role and within your skill set as requested supporting the team as and when the needs of the service requires.
• To ensure that all medicine and appliance prescription requests are checked against the patient records and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the appropriate prescribing clinician.
• To ensure that all systems by which prescription requests are received by the Hub, including by paper, email, fax and online, are monitored to ensure no requests are overlooked.
• To respond, under GP / prescribing clinician supervision and instruction, to requests for acute prescriptions.
• To generate repeat prescription requests received through different modes, including written requests from patients, fax, letter and online within 48 hours of request.
• To generate patient requests for new prescription items not on their repeats list by tasking the appropriate clinician.
• To check for medication reviews/blood tests/BP needed before issuing prescriptions and take appropriate action.
• To ensure correct protocols are followed regarding the ordering and tracking of controlled drug requests.
• To monitor high risk drug prescriptions and paperwork to ensure compliance with protocols.
• To ensure prescriptions are provided to clinicians in a timely manner for sign-off and identify and escalate delays.
• To generate prescriptions for injectable medications administered by clinicians for PPA claims purposes.
• To liaise with Practice Pharmacists, Community Pharmacies and other relevant outside organisations to resolve problems with prescriptions quickly with minimal disruption to patients.
• To deal with general enquiries to and from patients regarding their medication.
• To update patients’ prescribing records in accordance with discharge information received from other providers e.g. hospital outpatient letters.
• To identify potential over-ordering/over-use of medication and flag up with a clinician.
• To communicate and liaise with Practice Pharmacist teams and Medicines Management teams as required.
• To undertake any other duties as requested by GP Clinical Lead, Practice Manager, Divisional Lead Pharmacist.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment:

Vaccinations:

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks:

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

We are not able to offer sponsorship for this role.

References:

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history:

You must notify us of any employment gaps of 6 weeks or more.

Person Specification: What are the minimum requirements all candidates need to meet?

Qualifications and Experience:

We require high performing team members to join our team with:

Knowledge:

• MS Word, Outlook, Excel and other relevant software packages
• NHS GP Practices – desirable
• Basic medical terminology

Skills:

• Customer service orientation
• Good listening skills
• Good administrative skills
• Excellent communication skills
• Interpersonal skills
• Accurate typing and word processing
• Ability to follow policies, practices and protocols

Personal Qualities:

• Professional approach to work
• Good telephone manner
• Strong team player
• Smart appearance

Job Types: Full-time, Permanent

Pay: £13.51 per hour

Expected hours: 37.5 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Flexitime
• Monday to Friday

Work Location: In person

Application deadline: 15/10/2024

Reference ID: Prescribing Administration Team Lead