Premium Suites Manager - O2 London

Levy UK; London; On-site; GBP 40,000

Job description

Premium Suites Manager - O2 London

£40,000 Basic

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Overall Purpose of the Role

• Support and deputise in the absence of the Suites Manager during meetings and cascade briefing information accordingly and managing the suites operations
• Lead the day-to-day suites operations on event days, ensuring the smooth planning and delivery of the food and beverage service within Suites to our client and customers, managing suites teams
• Achieve operating standards that exceed the guest’s expectations through strong leadership and effective management
• Ensure the smooth delivery of a first-class catering product and service to our clients and customers within the suites
• Demonstrate full alignment to our Levy Restaurants vision and values by creating and living the Levy Difference through delivering Legendary Experiences & Powerful Partnerships
• Manage the business needs and performance standards in line with the Core Signatures guidelines, Client Service Level Agreements and KPI’s
• Ensure the smooth planning and delivery of the food and beverage service within Suites to our client and customers, managing both suites’ levels, kitchen, pantry, and bar service teams

Key Accountabilities
Health and Safety

• Maintain H&S compliance and lead a health & safety culture
• Work with onsite HSE champion to ensure that all health and safety core signatures and the HSE silver standards are adhered to and maintained in your area of business
• Personally demonstrate that you take responsibility for your own health and safety and that of others
• Ensure compliance with all Responsible Service of Alcohol processes and RSA incident log handover is reported at the end of every event
• Complete maintenance reports to send to Building Services and all relevant Levy departments

People

• Complete all sign in sheets, ensuring breaks are recorded and taken in line with working time regulations
• Optimize and lead in recruitment, inductions, training, and development of the variable staff members in accordance with the needs of the suites
• Actively communicate with an upbeat, professional, and courteous manner to team members, building positive team morale, while completing pre-shift briefings
• Effectively delegate and follow instructions given by Head of Hospitality
• Manage the performance of any direct reports, conducting job chats where required, while identifying succession planning (Suite supervisors/Pantry supervisors/ Kitchen supervisor)
• Identify training needs of individuals and ensure all staff are trained on both food and drink menu inclusive of any specials, as well as upselling techniques

Financials

• Assist the Suites Manager with completing monthly labour planners in line with departmental budget
• Maximise sales opportunities and positively contribute to the sales activities within Suites, as well as helping to guide and brief staff to do the same
• Make suggestions to the Suites Manager regarding the developments in the operation that may improve the profitability, where agreed, implement, and monitor these changes once approved
• Support the Suites Manager in the achievement of sales revenue and targets set out for the department
• Demonstrate excellent control of all operating costs in line with set targets as advised by the Suites Manager
• Ensure all supervisors are aware of departmental sales forecasts and actuals per event
• Investigate and monitor all card variances, ensuring all variances are logged and reported
• Ensure all end of day procedures are completed and tills closed correctly at the end of each shift
• Assess stock sheets throughout the event. Ensure stock transfers are made. Responsible for checking and signing off stock sheets
• Maintain asset register up to date in line with Profit protection requirements

Client Relations

• Work alongside the Suites Manager on delivery of activations the concourse level
• Actively maintain day-to-day contact with AEG suites account managers as well as L2 and L3 event managers to establish strong working relationships
• Support the Suites Manager to meet the needs of clients and deliver first class service to guests

Customer Satisfaction

• Be actively on the floor and always checking on all suites and staff
• Acknowledge and act upon individual customer needs whilst observing the service standards
• Deal with all customer comments in a positive manner and take appropriate follow up action where required
• Have knowledge of all Suites products and be able to advise the customer in a professional and helpful manner
• Share best practice across units and strive in the achievement of total customer satisfaction
• Support supervisors and attendants in the delivery of excellent guest service to all 82 Suite Holders at the O2
• Liaise regularly with the Suite Manager and attend all training and operational meetings as required
• Levy point of contact for the AEG Hospitality team on events by event basis

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!