Premium Leisure Executive

We are investing in a multi-skilled team of Premium Leisure Executives and are on the lookout for professionals with sales and/or operational travel experience alongside a passion for customer service.

Acting as a brand ambassador and being agile and professional in your approach, you will provide industry-leading sales support to our Travel Counsellors.

Join a team that recognises and appreciates your exceptional people skills and helps you develop in your career!

Role Overview

As a Premium Leisure Executive, you will:

1. Support Travel Counsellors in securing new bookings, including air itineraries and manual pricing from our directly contracted hotel partners.
2. Offer destination, hotel, and itinerary advice to enable our Travel Counsellors to create bespoke worldwide adventures.
3. Manage voluntary and involuntary changes to existing bookings and assist with booking cancellations.
4. Be a first point-of-call for in-house system queries.
5. Contribute to team discussions around process improvements.
6. Support Travel Counsellors in adopting new ways of working and tools available.

What Makes This Role Different?

As we undergo a companywide Digital Transformation, the role of our TC Support teams is shifting from a traditional helpdesk to a multi-skilled group of high-performing individuals who are driven to deliver exceptional service and to think creatively about how we improve our service and processes.

In return, you'll have the chance to share your ideas and contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.

Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced maternity/paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)

Essential Skills

• Previous experience in a similar sales/customer service role, dealing with sales and operational queries pre and post-departure simultaneously across different contact channels, such as email, telephone, and live chat
• Previous experience in leisure and/or corporate travel
• Experience using Microsoft Suite (Word, Excel, Outlook, and Teams)
• Ability to maintain a high level of professionalism while working with both internal and external customers in a dynamic and fast-paced environment
• A good listener with excellent written and verbal communication skills and a flair for customer service, able to build strong relationships and work within a team
• Shows creative thinking when solving problems, wanting to take ownership and resolve issues quickly and efficiently
• Well organised, excellent time-management and prioritisation skills, and a high standard of accuracy and attention to detail

Desirable Skills

• Previous experience reading/quoting from hotel contracts
• Experience working with airfares, ITX, Console, Published, and Groups
• GDS proficient (Galileo preferred)

About Company

Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!

We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.