Premier Relationship Manager

Absa Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job description

Premier Relationship Manager page is loaded

Premier Relationship Manager

Apply remote type Hybrid locations Victoria time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 16, 2025 (5 days left to apply) job requisition id R-15973746

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Responsible for recruiting and maintaining a portfolio of premier clients by selling a high quality relationship-oriented financial planning service.

• Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales and high levels of client satisfaction through a mutually beneficial relationship.

• The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, by meeting clients at times at locations convenient to the client.

Job Description

Sales and Services: Time split 70%

• Proactively target and recruit clients.
• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
• Satisfy clients’ ongoing financial planning needs through the sale of appropriate products and services.
• Optimize portfolio potential in conjunction with Product Owners and MCR - planning/ undertaking effective marketing campaigns.
• Establish and develop sales opportunities to meet the clients’ needs by introducing and working in conjunction with segment specialists.
• Manage the client portfolio by making proactive contact on a regular basis and meeting clients at their convenience.
• Generate and attend to leads and sales by building effective working relationships with branches within catchment areas, Corporate Sector etc.
• Generate referred business by encouraging existing clients to make recommendations.
• Deal with and find resolutions for customer complaints.

Accountability Business Management: Time split 20%

• Research, create and follow up on a list for potential new businesses.
• Review portfolio on a regular basis by recommending clients.
• Adhere to legal and regulatory standards in accordance with the Absa Premier guidelines and Head Office instructions.

Risk and Control: Time split 10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy.

Preferred Education:

• Higher Diplomas in Business, Commerce and Management Studies or similar field.

Knowledge and Skills:

Technical Skills/ Competencies

• People Management with Strong Leadership.
• Business awareness.
• Performance management.
• Relationship management.
• PC skills.
• Communication and Presentation.
• Business management.
• Resource management.
• Team building.

Knowledge, Expertise and Experience

• In-depth knowledge of the full range of Absa bank (Seychelles) retail product set and service including an overview of corporate and small business services.
• Detailed understanding of the retail network business processes and operating procedures.
• Thorough knowledge of operating instructions and audit requirements.
• Good understanding of Absa bank (Seychelles) risk policy.
• Awareness of Absa bank (Seychelles) retail strategy, operating structures and interfaces.
• Knowledge of Absa bank (Seychelles) people policy and procedures.
• Understanding of the local competitor market.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

About Us

Absa Group Limited (“Absa Group”) is listed on the Johannesburg Stock Exchange and is one of Africa’s largest diversified financial services groups.

Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance.

Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia. Absa also has representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.