Pre-Sales Solutions Engineer

Pole Star EAM Limited; London; Hybrid; GBP 40,000 - 80,000

Job description

Who are we & what we do

Pole Star Group is a leading Enterprise Asset Management (EAM) solutions provider dedicated to enhancing safety, efficiency, and operational excellence across critical sectors such as Rail, Highways, and Healthcare. Our comprehensive suite of solutions, including Software Systems, Inspections, and Maintenance, empowers organisations to optimise asset performance and ensure the highest safety and reliability standards.

Our Values:

At Pole Star Group, we believe in a culture defined by our core values:

• People 1st : We believe that our employees are our greatest asset. We foster a supportive and inclusive environment where everyone can thrive and contribute their best. By investing in our people, we ensure exceptional service and value for our customers.
• Customer Obsession : Our customers are at the heart of everything we do. We strive to exceed their expectations through innovative solutions, exceptional service, and a relentless focus on their needs and satisfaction.
• Disruptive Innovation : We embrace change and encourage creativity. We are not afraid to challenge the status quo and pursue bold ideas that drive progress and set us apart from the competition.
• Integrity : We conduct our business with the highest levels of honesty and transparency. We are committed to ethical practices and building trust with our employees, customers, and partners.
• Excellence : We aim for excellence in all our endeavours. We set high standards, continuously improve, and celebrate our successes while learning from our challenges.
• Have Fun : We believe that balancing hard work and fun is key to success. We foster a dynamic and enjoyable work environment where teamwork, enthusiasm, and a sense of adventure are encouraged.

The Role:

This is a software-focused pre-sales role, where you will be working specifically with Pole Star Group's Enterprise Asset Management (EAM) systems. As a Pre-Sales Solutions Engineer, you will play a critical role in driving new revenue and ensuring customer satisfaction by providing technical and product expertise. You will work closely with our business development consultants (BD) to support new sales prospects and existing clients, helping to close software deals. Your technical expertise will be essential in translating customer requirements into tailored solutions, ensuring our software platform addresses their business needs effectively.

You will be actively involved in the full lifecycle approach, including pre-sales and post-implementation phases. This means not only providing technical support during the sales process but also ensuring the solution fits seamlessly with the client's operations once the deal is closed. During the onboarding stage, the Customer Success Manager will take the lead, but you will continue to collaborate closely with our configuration and engineering teams, writing detailed specifications and ensuring that customer needs are accurately captured and translated into actionable tasks for development.

Key Responsibilities

• Work with the BD's and sales team to identify, nurture, and close sales opportunities, providing the technical insight needed to demonstrate the value of the Pole Star System Platform to prospective clients.
• Understand and articulate the value of Pole Star's solutions across various industries, providing technical product support to guide prospects through the sales process and customising sales material to align with customer needs.
• Design, configure, and deliver Proof of Concept (PoC) environments, demonstrating how the Pole Star platform meets client needs while gathering feedback for refinement.
• Draft, manage, and gain client sign-off on clear, detailed Technical Specification Documents (TSD) ensuring alignment between client expectations, development capacity, and project scope.
• Lead the technical validation of Statements of Work (SoWs), ensuring scope, integration points, and technical feasibility are well-defined before client sign-off. Collaborate with Sales and Delivery teams to mitigate risks and clarify assumptions.
• Collaborate with the Customer Success and Training teams to provide technical input for customer onboarding materials and pocket guides, ensuring technical accuracy and relevance.
• Act as the key liaison between clients and the development team, ensuring all client requirements are clearly translated into actionable development tasks and technically feasible solutions.
• Work with clients, configuration, and engineering teams to ensure seamless alignment and that the solutions you help design are fully aligned with client expectations.
• Work closely with Customer Success and Software Support teams to ensure seamless alignment.
• Configure Pole Star's software for pre-sales proof-of-concept (PoC) demonstrations and early-stage client rollouts, ensuring the system meets initial client needs. Work with the engineering team to validate feasibility for more complex setups.
• Act as the technical point of contact during the sales process, supporting the sales team with technical queries and demonstrating how our software addresses client needs.
• Ensure alignment between client expectations, technical delivery, and project timelines. Maintain early-stage post-implementation communication with clients to validate technical setup, address initial configuration queries, and ensure a smooth handover to the Customer Success and Support teams.
• Provide post-sales technical support and help troubleshoot issues as they arise.

Essentials we are looking for...

• Strong business acumen with the ability to understand and articulate technical solutions across various industries.
• Proven experience in a technical or solutions engineering role, preferably within the software or EAM industry.
• Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
• A technical background that allows you to engage in both pre-sales activities and ongoing customer support.
• Ability to work independently and collaboratively within a team environment.
• Strong experience in client-facing roles involving technical requirement gathering and documentation.
• Solid understanding of software development processes, preferably in asset management software.
• Proven ability to translate business requirements into actionable technical specifications.

Stuff we'd love, but isn't essential...

• Strong understanding of EAM systems and processes.
• Familiarity with project management tools and processes.
• Proficiency in relevant programming languages and tools is a plus.
• Ability to leverage data to drive insights and make recommendations for system improvements.
• Practical knowledge of APIs, middleware, or integration platforms commonly used in software implementations.
• Experience working in a remote environment.
• A level of travel will be required.

Why Join us...

At Pole Star, we believe that your career should be exciting, rewarding, and meaningful. We provide a dynamic environment where you can grow professionally, work with a highly skilled team, and directly impact industries that keep the world moving.

What we offer...

• 25 Days Holiday (plus Christmas shutdown)
• Benefits Package and Pension
• Hybrid Working (we are currently remote first moving to hybrid working - London Based)
• Flexible working hours
• Home Office Equipment (Desk, Chair, Laptop, Mobile devices (As required))

Please note: If you do not hear from us within 2 weeks, unfortunately, your application has not been successful this time. Thank you for your interest in joining our team, and we wish you the best in your job search.