Practice Manager - Clare House Surgery, Tiverton

Practice Manager - Clare House Surgery, Tiverton

Due to the merger of Amicus Health and Mid Devon Medical Practice, we are seeking a Practice Manager to lead Clare House Surgery, the largest of the newly merged practice sites. This presents an exciting opportunity for an enthusiastic, motivated leader looking for their next challenge.

The successful candidate will need to demonstrate robust leadership and communication skills, be well organized and highly motivated. There will be a strong operational focus to the role, with an emphasis on ensuring the smooth running of Clare House Surgery in its day-to-day delivery of clinical services. The practice manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation of other staff, and delegation when appropriate. An understanding of current NHS initiatives would be helpful; however, the introduction of new ideas and methods from outside the NHS also presents an attractive proposition to the partnership. In addition to adapting the practice to meet the demands of providing high-quality patient care, the manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation, and CQC (Care Quality Commission) registration/compliance.

Main Duties of the Job

The successful candidate will be responsible for organisational leadership, service improvement, and delivery of key targets across the full range of clinical and administrative areas within Clare House Surgery. A high degree of personal organisational skill is required, as well as a systematic approach to problem solving and planning.

Working alongside the Partners, Group Manager, and supported by an excellent management, administrative, and clinical team, you will be responsible for the day-to-day smooth running of the practice. You will also have the vision, willingness, and drive to adapt and lead the practice to continue to thrive in the ever-changing and challenging (yet rewarding) world of Primary Care.

About Us

Amicus Health is a large, well-established, forward-thinking General Practice. We are proud to remain independent, and the practice is owned by locally based GP partners. Upon merger with Mid Devon Medical Practice, we will be operating from five sites in Mid Devon. Respected for our collaborative working, training, teaching, and diversification. With our team of over 120 (including 26 GPs), we provide traditional GP services for over 24,000 patients across Mid Devon and Exmoor.

Clare House Surgery in Tiverton serves 14,000 of these patients. It is located in the centre of Tiverton Town, a scenic, easy, and often traffic-free commute from Exeter. The successful candidate will benefit from an NHS pension, 6 weeks of annual leave, and the opportunity to work flexibly. Parking is available close by for £200 per year.

We encourage talented individuals to thrive and make a difference, and an exciting opportunity has arisen for the right candidate to play a pivotal role in leading the practice going forward.

Job Responsibilities

The post holder is responsible to the Group Manager but will also liaise closely with all the partners and senior management team.

Key requirements for the role are:

1. Commitment to supporting the delivery of excellent patient care with vision, willingness, and drive.
2. Commitment to supporting the performance and development of staff, helping them to develop in their roles and feel pride in the work they do.
3. Demonstrate excellent organisational and effective communication skills.
4. Ability to manage change through motivation and leadership.
5. Strategic thinker and planner.
6. Proven ability to deliver against key targets.
7. Knowledge and skills of HR/Employment Law and the ability to act sensitively and effectively.
8. Ensure compliance with CQC requirements and assessments.
9. Lead and chair practice meetings as appropriate (some evenings).
10. Develop and coordinate systems to improve the efficiency and effectiveness of the practice.
11. Capable of handling and diffusing complaints.
12. Ability to self-motivate, prioritise, organise and/or delegate workload.
13. Good IT knowledge and experience.
14. Ensure practice policy and standards compliance.
15. Ability to present the practice to external groups.
16. Ability to identify, develop, and deliver initiatives.
17. The ability to enjoy diversity and sometimes the unexpected.

Key Responsibilities

Finance

Responsible for the financial performance of Clare House Surgery, including managing the surgery within the budget set by the Group Manager and Partners.

Ensuring income is maximised through the meeting of targets including QOF and IIF and optimisation of Local Enhanced Services performance.

Ensuring the requirements of the practice contracts with NHSE are fully met and complied with.

Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.

Strategic Planning

Keep abreast of current affairs and identify potential opportunities and threats.

Together with the group manager, review and update the Practice Development Plan, overseeing the implementation of the aims and objectives that fall within your area of responsibility.

Contribute to the management of the organisation's risk register; identify, manage, and control any risks that fall within your area of responsibility.

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies, particularly working collaboratively with the Tiverton PCN.

Formulate objectives and research and develop ideas for future practice development.

To represent the practice at PCN, locality, and clinical commissioning group meetings as required by the Group Manager.

To make recommendations to the Group Manager and Partners for practice development with regard to enhancing patient services and potential sources of income.

Human Resources

Overall responsibility for all aspects of HR across Clare House Surgery including:

1. Recruitment and selection of staff, including contracts of employment and job descriptions.
2. Ensure effective management and Employment Law compliance for any performance, disciplinary, and dismissal processes that fall within your area of responsibility.
3. Be aware of current employment legislation.
4. To develop and maintain good employee/employer relationships.
5. To ensure that members of the existing staff team are aware of any changes that occur in the practice.
6. To maintain good communication at all times with the practice team.
7. To oversee rotas which allow good staff cover at all times, as well as giving the flexibility required at short notice to cover for illness, etc.
8. To ensure staff are supported to develop and perform within their roles by ensuring structured 1:1 support and ensuring yearly appraisals are held, including the setting of performance objectives and development plans.
9. To ensure staff sickness is managed consistently and in line with the policy for all staff.
10. To oversee the booking of annual leave for the practice, ensuring this is managed in line with the policy and supports the ongoing smooth running and sustainability of the practice.

Information Technology

Ensure staff in your area comply with information governance processes.

Ensure all Practice IT and telephone systems are functioning effectively.

Ensure the IG and DSP toolkit requirements are met within Clare House Surgery.

Keep abreast of new technology and ensure existing IT is used to its full potential, contributing to the continuous development of the use of digital technology to enhance patient care within Amicus.

Ensure that the Practice complies with NHS contractual obligations in relation to patient care.

Maintain registration policies and monitor patient turnover, supporting the planning of recruitment for additional staff resources in line with increasing patient numbers.

Actively seek to attract new patient registrations by ensuring the practice maintains a positive online profile and through the identification of other initiatives to support this goal.

Oversee effective appointment systems.

Routinely monitor and assess practice performance against patient access and demand targets. Support the management team to make suggestions for, and plan changes in the light of these reviews.

Oversee the response and outcomes for complaints that fall within your area of responsibility.

Contribute to the learning and significant event processes for your area of responsibility, ensuring they are reviewed and any learning is embedded across the practice.

Maintain the Patient Participation Group.

Person Specification

Experience

• Two years experience in a managerial role.
• Experience of working in Healthcare.

Qualifications

• Educated to degree level or equivalent experience in a leadership role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£40,000 to £47,000 a year depending on experience.