Practice Manager

Kensington Partnership; Bradford; On-site; GBP 40,000 - 45,000; Full time

Job description

Job Summary

The role of Practice Manager requires a self-motivated, disciplined individual to take ownership of the efficient day-to-day running of the service, supporting the Executive Manager, and working as a key member of the Management Team.

The successful candidate will have previous experience in primary care, good IT skills, experience in using the clinical system SystmOne, Microsoft Windows, and demonstrable customer service skills.

Main duties of the job

• Support the Executive Manager in all aspects of practice functionality, motivating and managing staff, optimizing efficiency, and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
• Manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises, and health and safety management.
• Through innovative ways of working, support the Executive Manager leading the team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with CQC regulations.
• Provide excellent and prompt primary care services to our community and offer safe employment for a competent and diverse workforce.

About Us

We are a friendly, supportive, and innovative training Practice in inner-city Bradford. Kensington is based over 4 sites, providing the opportunity to work across the sites for some diversity. We have a patient list size of approximately 23,500, delivering high-quality care to our diverse group of patients. We are actively involved in our Primary Care Network.

We have a dedicated team of 6 GP Partners, GP Registrars, Foundation Year Doctors, ANPs, ACPs, Clinical Pharmacists, Pharmacy Technicians, Practice Nurses, HCAs, Receptionists, and Administration teams.

Date posted: 11 April 2025
Pay scheme: Other
Salary: Depending on experience £40,000 - £45,000 - Per annum pro-rata
Contract: Permanent
Working pattern: Full-time
Reference number: A1425-25-0006
Job locations: Kensington Street Health Centre, Whitefield Place, Bradford, West Yorkshire, BD8 9LB

Job Description

Job responsibilities:

• Line management of the reception, secretarial and administration staff and department leads.
• Support the Executive Manager and HR lead with HR operations.
• Deal with escalated patient or reception queries.
• Conduct staff appraisals for the reception team, secretarial and administration staff, recording sickness, approving, and recording annual leave.
• Implement effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare.
• Evaluate, organize, and oversee staff inductions and training to ensure all staff are adequately trained to fulfill their role.
• Production and management of rota forecasting working with the Finance Manager and Executive Manager.
• Ensure that tasks on the clinical system are dealt with efficiently and within a timely manner.
• Monitor appointment availability and adjust the clinical system to ensure capacity meets demand working with the Assistant Practice Manager.
• Manage IT resources to safeguard patient records.
• Be the first point of contact for the complaints process, ensuring complaints are dealt with in a timely manner.
• Generate audits and review data as required.
• Ensure all targets are delivered on time.
• Support the overall practice clinical governance framework.
• Support the Executive Manager in the reviewing and updating of practice policies and procedures.
• Identify trends and devise solutions to reduce risk and repeated occurrences of significant events.
• Take minutes and actions from meetings.
• Conduct Health and Safety audits.
• Manage annual checks - PAT, Fire risk assessments, etc.
• Update TeamNet.
• Book mandatory training as directed by the Executive Manager.
• Check the practice email address for any patient messages via web mail.
• Work with the Executive Manager to achieve targets.
• Attend PPG meetings.
• Assist the Executive Manager as necessary.
• Support the practice and management team with continuous improvement and change initiatives.

Development Opportunities:

• Deputise for the Executive Manager.
• Attend Practice Management meetings with the Executive Manager and represent them in their absence.
• Assist the Executive Manager with staff issues to propose and implement solutions.

Key Working Relationships Summary:
The Practice Manager will report to the Executive Manager for all general management responsibilities, including absence management, appraisal, and development plans. They will work with the Management Team to design and implement an annual operational plan to ensure that the service(s) meet their contractual obligations and that the service has an appropriate skill mix of staff on duty who can meet the needs of the service.

Person Specification

Knowledge & Understanding Essential:

• Excellent verbal and written communication skills.
• Good attention to detail and organized with excellent timekeeping.
• Ability to prioritize and manage a varied workload.
• Confident and proficient in using Microsoft Office (Excel, Word, PowerPoint).
• Recognize the importance of effective communication within their role.
• Support the equality, diversity, and rights of patients, carers, and colleagues.

Employer details

Employer name: Kensington Partnership
Address: Kensington Street Health Centre, Whitefield Place, Bradford, West Yorkshire, BD8 9LB
Employer's website: kensingtonpartnership.org