Practice Manager

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for an accomplished and highly motivated Practice Manager to lead two of our GP practices in Manchester.

Ashton GP Service and Gordon Street Medical Centre are located approximately 1 mile apart and are members of the same Primary Care Network. The combined list size for the two practices exceeds 10,000 patients.

The successful candidate should understand current issues in primary care and have a good working knowledge of practice management. You will be supported by a fantastic team including an experienced Operations Manager, who works across both practices, Medical Lead GPs, a Clinical Services Manager, and the Senior Operational Management team. In addition to this, you will have peer support from other Practice Managers and Operations Managers within our organisation and our Corporate Services Team.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.

Main duties of the job

• Remain updated on local and national priorities and contractual and regulatory changes.
• Make recommendations based on the identified threats and opportunities and implement agreed action plans.
• Contribute to the development of the practices strategy by formulating, communicating, and delivering the practices objectives.
• Monitor and evaluate the practices performance against agreed key performance indicators and key lines of enquiry.
• Maximise income via quality schemes and reduce operating costs where possible.
• Participate and provide commentary at monthly and annual budget meetings.
• Organise the practices workforce to ensure roles and responsibilities are clear and that work is completed effectively and efficiently to ensure deadlines are met.
• Ensure there are adequate employee engagement and support processes in place e.g., documented one-to-ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
• Develop a robust training programme and competency framework for non-clinical staff.
• Ensure local policies, procedures and protocols are fit for purpose.
• Ensure compliance with all statutory and legal requirements including CQC standards.
• Ensure the practices assets are accounted for, maintained, and utilised appropriately.
• Ensure that there is effective working across the clinical and non-clinical services.

About us

At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.

Benefits package

As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:

• working for a values-driven organisation;
• Real living wage employer;
• access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare's wellbeing initiatives, which offer a wide range of tools and resources;
• gtd healthcare social and fun activities;
• cycle to work scheme.

Date posted

08 April 2025

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

U0061-25-0046

Job locations

Ashton Primary Care Centre, 193 Old Street, Ashton-under-lyne, Lancashire, OL6 7SR

Gordon Street Medical Centre, Gordon Street, Ashton-under-lyne, Lancashire, OL6 6PR

Person Specification

Experience

• Operating at a senior level within an organization.
• Experience in operations management.
• Experience of performance management.
• Experience of implementing operational systems.
• Experience of capacity and demand matching / management.
• Experience of budget management.
• Practice management experience.
• Experience delivering quality improvement / change projects.

Skills and Attributes

• Ability to collaborate with multi-disciplinary teams both on site and remotely.
• Excellent communication, listening and people skills.
• Ability to evidence in writing, verbally and through listening skills, personal understanding, and use of the English language.
• Professional approach.
• Initiative-taking, flexible, and positive can-do attitude.
• Negotiation and conflict management skills.
• Ability to work proactively within a team.
• Ability to influence and motivate others and function as an agent of change.
• Change management skills.
• Complex problem-solving.
• Analytical and can use data to inform decision making.
• Ability to work under pressure and meet deadlines.

Knowledge

• Working knowledge of good HR practice.
• Working knowledge of good workplace H&S principles.
• A basic understanding of GP practice income and expenditure.
• Working knowledge of Primary Care Networks.
• An understanding of practice core and enhanced services.
• Knowledge of contractual and regulatory compliance. E.g., GP contract and CQC.
• Primary Care Experience.

Qualifications

• Management qualification or working towards one, or a degree and relevant work experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

Ashton Primary Care Centre, 193 Old Street, Ashton-under-lyne, Lancashire, OL6 7SR

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)