PPM And Helpdesk Administrator

Austin Fraser; Winsford; On-site; GBP 1,000; Full time

Job description

PPM and Helpdesk Admin - Winsford CW7 1AU - immediate start - Leading employer - long term contract

Are you hard working, reliable and looking for work with a leading employer?

We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic?

Overview

1. Monday to Friday 9am to 5pm
2. Overtime available if required
3. £13.38 PAY RATE + Holiday (weekly pay) + Pension
4. Temp contract - Potential for permanent position for the right candidate
5. Full training provided
6. Excellent working environment / Team

Duties include:

1. Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
2. Provide exemplary customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request/query, and following up to ensure resolution.
3. Be accountable for and manage the PPM process from end to end.
4. Raise purchase orders within agreed limits and receipt of goods/services provided to maintain the systems for effective financial monitoring.
5. Be responsible for logging PPM corrective works on Maximo, raising client quotes/purchase orders and manage process end to end.
6. Achieve key performance indicators and service level agreement targets for each request and set expectation with customer.
7. Produce and share KPI reports monthly with Account Manager.
8. Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities.
9. Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
10. Manage lift inspections and corresponding remedial actions.
11. Responsible for raising PO's and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end.
12. Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs.
13. Promote customer feedback and surveys.

Experience needed:

1. Excellent verbal and written communication skills, with a proven experience of managing complex relationships.
2. Good understanding and experience of CAFM and finance management systems.
3. Able to work on own initiative within a team environment.
4. Attention to detail.
5. Integrity and professionalism.
6. Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook.

For more details, please apply today or call Saransh Mehta (phone number removed).