Post Onboarding Associate

DNA Payments; Kingston upon Hull; On-site; GBP 25,000 - 45,000; Full time

Job description

About Us

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

Role Summary

The Post Onboarding team will be responsible for the continuous monitoring of all DNA Payments merchant accounts. This will include reviewing CreditSafe/Lexus Nexis daily alerts, completing periodic KYC/AML reviews on accounts and managing all individual and bulk cancellation requests. The team will report to the Post Onboarding Manager and sit under Joanne Calpin, Head of Financial Operations.

Responsibilities

1. Review all monitoring alerts received daily and ensure all merchant information is correct and up to date, keeping in line with the set SLA to ensure daily batches are cleared.
2. Analyse merchants' company documents and conduct due diligence where required.
3. Complete periodic reviews across the DNA Payments estate, maintaining all KYC records to keep merchant KYC up to date and evidencing no risks are present.
4. Be proactive in flagging any perceived risks to the Post Onboarding Manager when completing monitoring or periodic reviews.
5. Assist with ensuring the DNA Payments estate is always audit ready.
6. Communicate with different teams to ensure merchant accounts are kept up to date and compliant.
7. Assist with all cancellation processes, ensuring when requested; merchant IDs and billing are closed without delay.
8. Removing closed accounts from the ongoing monitoring portfolio.

Requirements

1. Good analytical skills with the ability to make sense of complex data or information.
2. Ability to work independently but also able to collaborate with the team on larger scale workloads as required.
3. Proficient in Microsoft Office (Excel, Word).
4. Proficient in Salesforce.
5. Ability to learn new systems and challenge themselves to continuously develop skills.
6. Readiness to work to tight deadlines and ability to problem solve.
7. Understanding of KYC regulations and risk management is a plus.
8. Experience within the payments industry is desirable.

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop. If that’s not enough, you also receive the following benefits:

1. 25 days holiday per year
2. Private Medical
3. Life Assurance
4. Ride to work
5. Access to self-learning platform
6. Bookboon
7. Income Protection
8. Workplace Pension
9. Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.